Malwarebyte detected pup.datamgr

Discussion in 'Malware Help (A Specialist Will Reply)' started by minorgeek2, Aug 6, 2013.

  1. minorgeek2

    minorgeek2 Private E-2

    No noticeable issues, but system does seem to be running slow. Ran scans and found some issues.
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    http://imageshack.us/a/img841/7292/thisisujrt.gif Please download Junkware Removal Tool to your desktop.

    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.


    Now tell me how things are running.
     
  3. minorgeek2

    minorgeek2 Private E-2

    Thanks Tim, here is the attachment.
     

    Attached Files:

    • JRT.txt
      File size:
      4.1 KB
      Views:
      3
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You didn't tell me how things are running now.
     
  5. minorgeek2

    minorgeek2 Private E-2

    This seem to be good. Malwarebyte quick scan ran clean.
     
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Good to know.

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Press and hold the Windows key http://forums.majorgeeks.com/chaslang/images/Windows_Logo_key.gif and then press the letter R on your keyboard. This opens the Run dialog box.
      • Copy and paste the below into the Run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows
          defaults.


    3. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ &
      RUN ME.
    4. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall,
      don't worry about it. Just move on to the next step.
    5. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking
      on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    6. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if
      running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    7. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any
      others) and running MGclean.bat did not remove them, you can delete these files now.
    8. Any other miscellaneous tools we may have had you install or download can be uninstalled and
      deleted.
    9. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore
      points:
      • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore
      • What we want you to do is to first disable System Restore to flush restore points some of which
        could be infected.
      • Then we want you to Enable System Restore to create a new clean Restore Point.

    10. After doing the above, you should work thru the below link:



    Malware removal from a National Chain = $149
    Malware removal from MajorGeeks = $0
     

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