MalwareBytes frezzes after 5 seconds

Discussion in 'Software' started by jjec0319, Jun 20, 2009.

  1. jjec0319

    jjec0319 Private E-2

    I saw a post by Marcin Kleczynski asking anyone who sees this problem to send the debug log file directly to him.

    http://www.malwarebytes.org/forums/index.php?showtopic=9499

    Attached is the file. This may be related to an issue I posted in the Malware forum yesterday (which has not yet been replied to) regarding a "Services and Controller app has encountered a problem and needs to close" error I'm getting.

    FYI...MalwareBytes version 1.38

    Thanks for any help you can provide.
    John
     

    Attached Files:

  2. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    Did you send the debug log to Marcin? as he is the person to fix an issue with the software he created.


    In your malware thread if you believe the issue to be malware then you'll need to follow the below and add to your thread in malware forum

    Please read and follow the following READ & RUN ME FIRST. Malware Removal Guide and HOW TO: Attach Items To Your Post

    But as you'll apprieciate malware is rife these days on many users PC, so the time taken these days to answer your query in the malware forum may take longer as the malware experts their work from oldest post to newest as a fair way to try and help everyone. As everyone here does not get paid for helping and devote much of their freetime a reply maybe slightly longer but they will get to you.
     
  3. jjec0319

    jjec0319 Private E-2

    Thanks Halo.

    I don't know how to send this to Marcin. Is there an email or special forum to send this to?

    Also, I beleive the reason has to do with this thread (http://forums.majorgeeks.com/showthread.php?t=169278). I have the same file in my temp directory. (The malwarebytes log stops at the temp directory)

    I've run SuperAntiSpyware and have the log. But I'm afraid if I edit my original post in the Malware forum, I'll further delay getting a response.

    John
     
  4. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi John

    The instructions to send the log to Marcin is in the first post in that thread you linked to on his forums, you need to regsiter at the malwarebytes forum and private message the log to him.

    As to bumping your thread, to be honest I would run the read me and gain the logs needed then post in your malware thread again as the malware folk will only in the first reply to you post the same guide as I posted above, so shouldnt loose you too much time in adding the logs today.
     

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