Malwarebytes will not run

Per the below instructions from the READ & RUN ME, you need to keep going.

When you get to MGtools, please download the current version just updated from here: MGtools and save it to your root folder. Overwrite your previous MGtools.exe file with this one. Then run this new version of MGtools.exe

After you run MGtools.exe, goto the C:\MGtools folder and locate the RunMB.bat file and double click on it to run it. This will attempt to make a renamed copy of the Malwarebytes program (named mgmb.exe) and then it will attempt to run this renamed version. If this runs, it will try to perform a QuickScan. Allow it to finish, then fix all the malware it finds. Then save the log. Attach this log if it does run.


Note that you are out of date with your version of SUPERAntiSpyware.

• Please uninstall your current version (this is necessary).
• Then download this SUPERAntiSpyware
• Install this new version. It may tell you that you need to reboot to complete the installation. You must reboot at this time.
• After the reboot, run SUPERAntiSpyware and immediately click the Check for Updates button to get more updates for the database.
• Now run a new full scan of your system. And attach this new log too.

 

You did not attach the log from RootRepeal. You attached the program itself which is what you downloaded. Please attach the log from running it. Did you try running the RunMB.bat program?


Please also update SUPERAntiSpyware and run it as requested and attach the new log I asked for.

 

Okay! Now run RootRepeal again (only select the C drive if you have more than it show up) and when it finishes this time. Look for the below file in the list:

C:\WINDOWS\system32\drivers\MSIVXuusdaqjrhddwmepvavvebathivlxobqe.sys

Click on this file line to select it and then right click on it. Select the Wipe File option and then immediately reboot the computer.

After reboot, run Malwarebytes, SUPERAntiSpyware (the updated version) and ComboFix and attach the logs.

 

Okay that did not quite go exactly as expected but it did allow you to run MBAM and SAS. I'm surprised they did not find anything though. So we will need to use RootRepeal and remove some other items with it.

Please double-click the RootRepeal.exe again.

• Select File then Scan
• On the Select Drives form select drive [ insert drive infected here ] by "ticking" the box for drive [insert drive here] and click OK
• When the scan is complete - highlight the following files one at a time (if they all still show) by left clicking them. Then use right mouse click and select the Wipe File option only
  • C:\WINDOWS\system32\MSIVXcount
  • C:\WINDOWS\system32\MSIVXswligfggfwlsujbinwikkyjwfhdfjysu.dll
  • C:\WINDOWS\system32\MSIVXwbrinueaovamgxuesdbmfxknoesjqhkp.dll
  • C:\WINDOWS\system32\drivers\ijzhdmuq.sys
  • C:\WINDOWS\system32\drivers\MSIVXuusdaqjrhddwmepvavvebathivlxobqe.sys
• After Wiping all files, immediately reboot your pc!

After reboot, run MBAM, SUPERAntiSpyware and try ComboFix again!

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below logs (if the scans ran):

• C:\ComboFix.txt
• the Malwarebytes log
• the SUPERAntiSpyware log
• C:\MGlogs.zip

Make sure you tell me how things are working now!