malwear / spyware?

Discussion in 'Malware Help (A Specialist Will Reply)' started by leelogan, Dec 8, 2008.

  1. leelogan

    leelogan Private E-2

    problems:
    a) system sluggish and slow
    b) screen sometimes clicks and blacks out although monitor is still on and comp is still running (have to reboot to get it working again)
    c) comp sometimes starts up when phone rings (not often but enough to be annoying)

    i've done the basic computer maintenance that everyone should do and worked through the read and run me first and:

    1. i'm not sure if b and c are fixed as they only happen sometimes.

    2. a is worse, system is slower after running the combi fix, took about 5 minutes to start up; even dial up speed dropped from 50 kbps to 49.2

    3.after all the hours i've spent downloading and scanning ... i can't find any of the log files bar one ... i know they saved somewhere. :banghead:

    i'm not usually this dense on a comp but if anyone knows where these logfiles save themselves to, please let me know.

    might have to have a drink and check back later.

    thanx
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    For MBAM --> The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM

    The MGTools should have been installed to the root directory (C:\) and the log will be here --> C:\MGLogs.zip
     
  3. leelogan

    leelogan Private E-2

    thank you. i think i've tracked down the right logs.

    and as of today my comp screen is still turning itself off randomly and computer is running slower than ever.
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    This does not appear to be a malware issue.....There are three items to discuss:

    1) Uninstall Ad-aware as it is useless.

    2) Uninstall AVG 7....this is an unsupported program and so you cannot update and that leaves you vulnerable.

    3) You are seriously in need of more Ram:
    Code:
    Total Physical Memory    256.00 MB    
    Available Physical Memory    46.23 MB
    
    It is a wonder you can run at all.

    I would suggest the above issues to fix and then see how your system runs.

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommed you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They are useful as backup scanners. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /u
        • Notes: The space between the combofix" and the /u, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.

      • Delete the C:\combofix folder from combofix (if it exists)

    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
    7. If you are running Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    8. After doing the above, you should work thru the below link:

     

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