Many viruses and spyware?

mlmorg · Jan 17, 2007

Hi,
My dad seems to have an infected computer. In the bottom right hand corner a popup keeps appearing about the networm.i.virus. IE explorer does not open anymore, he double clicks and it just flashes and goes away very quickly. This has made it hard for me to get him antivirus programs but NIS is on the computer and we first checked with that. Then we used Adaware SE , then tried Spyware Doctor which was unable to start. There were many infections found, about 70 so they are all gone but the popups keep happening he says. On the Hijack This log I found things that looked bad like isamonitor.exe, pmsngr.exe, pmmon.exe, isamini.exe, isaddon.exe, uwasdc.exe, and gwquvw.dll is missing. He tells me that he is constantly getting popups etc. saying to use WinAntispyware because he has things like networm.i.virus and Trojan-Spy.Win32@mx. He hasn't clicked on any of the popups but doesn't understand how he got this since he uses NIS. It takes a while to fix it because I have to get him to get on Trillian and then I send the downloaded programs (since IE doesnt work!). So any help would be greatly appreciated. Thanks! Matt

Edit by chaslang: Inline HJT log removed. READ & RUN ME sticky not followed.

chaslang · Jan 17, 2007

I'm going to post two sets of instructions below. Each will be enclosed in separate Quote boxes. Make sure to complete the first one 100% before moving on to the second one.

STEP 1: Complete this procedure completely including attaching the requested log before doing the second procedure.

Download SmitfraudFix (by S!Ri) to your Desktop.

Extract all the files to your Destop. A folder named SmitfraudFix will be created on your Desktop.

Open the SmitfraudFix folder and double-click smitfraudfix.cmd
Select option #1 - Search by typing 1 and press Enter
This program will scan large amounts of files on your computer for known patterns so please be patient while it works. When it is done, the results of the scan will be displayed and it will create a log named rapport.txt in the root of your drive, eg: Local Disk C: or partition where your operating system is installed. Please attach that log in your next reply.

Note:process.exe ( which is used my SmitFraudFIx ) is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user. The below is a link to what process.exe is.

http://www.beyondlogic.org/consulting/proc...processutil.htm

IMPORTANT: Do NOT run any other options until you are asked to do so!
Click to expand...

ATTACH THE FIRST LOG NOW BEFORE CONTINUING OR YOU WILL OVERWRITE IT!!!! And then immediately continue on to the below steps.

STEP 2: PLEASE READ ALL OF THESE INSTRUCTIONS FIRST BEFORE DOING ANYTHING. Ask any questions that you may have before starting.

Please print out or copy these instructions to Notepad as the internet will not be (while in Safe Mode) available to you at certain points of the removal process. Make sure to work through all the Steps in the exact order in which they are listed below. Again, if there's anything that you don't understand, ask your question(s) before moving on with the fixes.

Reboot your computer into Safe Mode : Starting your computer in Safe mode

Open the SmitfraudFix Folder of your Desktop, then double-click smitfraudfix.cmd file to start the tool.

Select option #2 - Clean by typing 2 and press Enter.
Wait for the tool to complete and disk cleanup to finish.
You will be prompted : "Registry cleaning - Do you want to clean the registry ?" answer Yes by typing Y and hit Enter.

The tool will also check if wininet.dll is infected. If it is infected and a clean version is found, you will be prompted to replace the infected wininet.dll with the clean file. Answer Yes to the question "Replace infected file ?" by typing Y and hit Enter.

A reboot may be needed to finish the cleaning process, if you computer does not restart automatically please do it yourself manually. BUT Reboot in Safe Mode.

The tool will create a log named rapport.txt in the root of your drive, eg: Local Disk C: or partition where your operating system is installed.

Now reboot into normal mode and attach this new rapport.txt log here.
Click to expand...

How are things working now?
If you are still having problems at this point (and it would be a good idea to do them anyway) continue on to the below instructions.

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

Make sure you check version numbers and get all updates.

Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis
Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.

When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:

CounterSpy

AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy

Bitdefender - from step 6

Panda Scan - from step 6

runkeys.txt - the log from GetRunKey.bat

newfiles.txt - the log from ShowNew.bat

HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

mlmorg · Jan 17, 2007

Ok so he has done step one. Here is the rapport.txt file. He will do Step 2 soon but is busy for a little while so may take an hour or so to reply...bear with us! Thanks for the help so far! Greatly appreciated! Matt

If there's anything I should know before doing Step Two then tell me. Thanks again. Here's the log:

SmitFraudFix v2.132

Scan done at 15:07:08.08, Wed 01/17/2007
Run from C:\Documents and Settings\Philip Morgan\Desktop\SmitfraudFix\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
The filesystem type is NTFS
Fix run in normal mode

»»»»»»»»»»»»»»»»»»»»»»»» C:\

»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS

»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system

»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\Web

»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system32

»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system32\LogFiles

»»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\Philip Morgan

»»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\Philip Morgan\Application Data

»»»»»»»»»»»»»»»»»»»»»»»» Start Menu

C:\DOCUME~1\ALLUSE~1\STARTM~1\Online Security Guide.url FOUND !
C:\DOCUME~1\ALLUSE~1\STARTM~1\Security Troubleshooting.url FOUND !

»»»»»»»»»»»»»»»»»»»»»»»» C:\DOCUME~1\PHILIP~1\FAVORI~1

C:\DOCUME~1\PHILIP~1\FAVORI~1\Online Security Test.url FOUND !

»»»»»»»»»»»»»»»»»»»»»»»» Desktop

C:\DOCUME~1\ALLUSE~1\Desktop\Online Security Guide.url FOUND !
C:\DOCUME~1\ALLUSE~1\Desktop\Security Troubleshooting.url FOUND !

»»»»»»»»»»»»»»»»»»»»»»»» C:\Program Files

C:\Program Files\Video ActiveX Object\ FOUND !

»»»»»»»»»»»»»»»»»»»»»»»» Corrupted keys

»»»»»»»»»»»»»»»»»»»»»»»» Desktop Components

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\Components\0]
"Source"="About:Home"
"SubscribedURL"="About:Home"
"FriendlyName"="My Current Home Page"

»»»»»»»»»»»»»»»»»»»»»»»» Sharedtaskscheduler
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler]
"{8d8c2387-7f80-4022-9be6-43630a969558}"="carbinyl"

[HKEY_CLASSES_ROOT\CLSID\{8d8c2387-7f80-4022-9be6-43630a969558}\InProcServer32]
@="C:\WINDOWS\system32\gwquvw.dll"

[HKEY_LOCAL_MACHINE\Software\Classes\CLSID\{8d8c2387-7f80-4022-9be6-43630a969558}\InProcServer32]
@="C:\WINDOWS\system32\gwquvw.dll"

»»»»»»»»»»»»»»»»»»»»»»»» AppInit_DLLs
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"AppInit_DLLs"=""

»»»»»»»»»»»»»»»»»»»»»»»» Winlogon.System
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
"System"=""

»»»»»»»»»»»»»»»»»»»»»»»» pe386-msguard-lzx32

»»»»»»»»»»»»»»»»»»»»»»»» Scanning wininet.dll infection

»»»»»»»»»»»»»»»»»»»»»»»» End

mlmorg · Jan 17, 2007

Here's the new rapport.txt log file: He said IE is now working! and everything seems fine. Should he still try and go through the sticky message on what else to do? Thanks for all the help! Matt

<div class="moz-text-flowed" style="font-family: -moz-fixed">SmitFraudFix v2.132

Scan done at 17:00:23.76, Wed 01/17/2007
Run from C:\Documents and Settings\Philip Morgan\Desktop\SmitfraudFix\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
The filesystem type is NTFS
Fix run in safe mode

»»»»»»»»»»»»»»»»»»»»»»»» Before SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler]
"{8d8c2387-7f80-4022-9be6-43630a969558}"="carbinyl"

[HKEY_CLASSES_ROOT\CLSID\{8d8c2387-7f80-4022-9be6-43630a969558}\InProcServer32]
@="C:\WINDOWS\system32\gwquvw.dll"

[HKEY_LOCAL_MACHINE\Software\Classes\CLSID\{8d8c2387-7f80-4022-9be6-43630a969558}\InProcServer32]
@="C:\WINDOWS\system32\gwquvw.dll"

»»»»»»»»»»»»»»»»»»»»»»»» Killing process

»»»»»»»»»»»»»»»»»»»»»»»» Generic Renos Fix

GenericRenosFix by S!Ri

»»»»»»»»»»»»»»»»»»»»»»»» Deleting infected files

C:\DOCUME~1\ALLUSE~1\Desktop\Online Security Guide.url Deleted
C:\DOCUME~1\ALLUSE~1\Desktop\Security Troubleshooting.url Deleted
C:\DOCUME~1\PHILIP~1\FAVORI~1\Online Security Test.url Deleted
C:\DOCUME~1\ALLUSE~1\STARTM~1\Online Security Guide.url Deleted
C:\DOCUME~1\ALLUSE~1\STARTM~1\Security Troubleshooting.url Deleted
C:\Program Files\Video ActiveX Object\ Deleted

»»»»»»»»»»»»»»»»»»»»»»»» Deleting Temp Files

»»»»»»»»»»»»»»»»»»»»»»»» Winlogon.System
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
"System"=""

»»»»»»»»»»»»»»»»»»»»»»»» Registry Cleaning

Registry Cleaning done.

»»»»»»»»»»»»»»»»»»»»»»»» After SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler]
"{8d8c2387-7f80-4022-9be6-43630a969558}"="carbinyl"

[HKEY_CLASSES_ROOT\CLSID\{8d8c2387-7f80-4022-9be6-43630a969558}\InProcServer32]
@="C:\WINDOWS\system32\gwquvw.dll"

[HKEY_LOCAL_MACHINE\Software\Classes\CLSID\{8d8c2387-7f80-4022-9be6-43630a969558}\InProcServer32]
@="C:\WINDOWS\system32\gwquvw.dll"

»»»»»»»»»»»»»»»»»»»»»»»» End

</div>

chaslang · Jan 17, 2007

You must remember to attach logs. Attach is the key word! Notice I did not say post logs. This is all covered in the sticky thread procedures that you should have read before posting. For future reference, see: HOW TO: Attach Items To Your Post

Yes you should run the other procedure. The type problems you had often come with other hidden problems.

mlmorg · Jan 17, 2007

Ok I will tell him to do those. Sorry about the HJT log and the posted rapport logs...I am new here and did not fully read your stickies as you noticed...I am very very sorry. I will *attach* the new logs from all the programs suggested and from HJT once he has been able to do all that...which may take a while as he's a little computer illiterate and I am away at school. Thankyou very much for your quick and wonderful replies. Again sorry for the bad posting. Matt

chaslang · Jan 17, 2007

No problem! Yes it does take a while to run all the scans and get the logs attached, but it is worth it in the long run to know your computer is clean and secure.

Just attach the logs whenever finished.

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Many viruses and spyware?

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chaslang MajorGeeks Admin - Master Malware Expert Staff Member

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chaslang MajorGeeks Admin - Master Malware Expert Staff Member

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chaslang MajorGeeks Admin - Master Malware Expert Staff Member