may be infected

Discussion in 'Malware Help (A Specialist Will Reply)' started by memphismaniam, Jan 10, 2010.

  1. memphismaniam

    memphismaniam Private E-2

    i cut my computer on this morning and my avg antivirus program was not responding. so i uninstalled it and ever since i cant install any antivirus or spyware program. soon as internet a box pops up and says theres a problem and it has to close. every now and then it will let me on but something takes me off as if something is runnin in the background but nothing pops up and i click back on browser and continue. i wont have anything runnin but normal window process and it will show something with iexplorer but i wont be in the browser. i have when through all the steps for malware removal and it still hasnt help, can someone help me??
     
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    If you have gone thru all the Read and Run First instructions, then you need to attach the requested logs.
     
  3. memphismaniam

    memphismaniam Private E-2

    the antispy and malwarebytes, and combofix wont run. i do have the mglog and the rootlog. i have a iexplorer.exe error today---the instrustion at '0x7e42c8c8' referenced memory at ''0x08cd0000'. the memory could not be 'read'
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You need to tell me exactly what happens when you try to run ComboFix.

    I am not seeing MBAM listed in your program files, only one occurrence and that is here:
    C:\Documents and Settings\Computer\My Documents\mb.exe.

    So you need to tell me exactly what happens when you try to run SAS and MBAM.

    Use windows explorer to find and delete:
    C:\Documents and Settings\All Users\Application Data\sysReserve.ini
    C:\Documents and Settings\All Users\Application Data\avg8
     
  5. memphismaniam

    memphismaniam Private E-2

    when i double click the icons on my desk top for malwarebytes, combofix, and super antispyware. i see the hourglass by the mouse pointer come up like its running and afet a few second the hourglass goes away and nothing happens, pops up , or anything. then i can look in task manager and i can see them under processes but never can switch to them. i have tried to unistall them usin addorremove in control panel and everything freezes instead of uninstallin
     
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You should first kill the processes, then see if you can try running them again pr use add/remove to uninstall them.

    Tell me what you can do......plus try now doing this:
    http://www.superantispyware.com/onlinescan.html

    Reboot immediately after scanning if it finds and removes anything. Let me know if anything was found. It does not save a log.

    Then run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    * C:\MGlogs.zip
     
  7. memphismaniam

    memphismaniam Private E-2

    all 3 programs freeze up and do nothing when trying to uninstall them from the add/remove in control panel and even when i kill the process. a uninstall box shows up but the status bar never moves. the link to the website will not come up in ie, says it cant display page.
     

    Attached Files:

  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am just not seeing any malware in your logs. What I would suggest is that you save all your personal data and files and once done, consider a re-installation. You could be having either software issues or hardware issues.

    Can you get on the web with FireFox or some other browser?
     
  9. memphismaniam

    memphismaniam Private E-2

    I can get firefox I do perfer it better than explorer but getting on the internet isn't the problem. I have a process iexplorer that runs in the background with me getting on the internet. I had figured maybe it was a virus or spyware. Then I started having issues with my antivirus program. I was trying not to reinstall but guess I have no choice. Thanks for your time and effort.
     
  10. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Not a problem. You may wish to post in the software forum for those issues.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real-time protection. They are useful as backup scanners.They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /u, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    7. If you are running Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures in step 3 the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore ato create a new clean Restore Point.
    8. After doing the above, you should work thru the below link:
     

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