May still be infected.

Discussion in 'Malware Help (A Specialist Will Reply)' started by spensaur, Aug 31, 2009.

  1. spensaur

    spensaur Private E-2

    I followed the guide and it seemed to have killed the trogan I had. I ran SAS and it scanned and completed but I couldn't get the log from it for some reason. It says I don't have permission. Same thing happened with MBAM but after I went through the whole process as specified I thought that maybe it would be a good idea to try to run MBAM again and it worked. It said it found 22 infections from a quick scan. Really I just want to post and make sure that my logs look good. Before I went through this process I was getting a shut Down message saying something to the effect of NT Authority System C:\windows\system32\services.exe terminated Unexpectedly with status code - 1073741482 System will now shut down. <one minute timer>
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    What AV software are you using, as I see remnants of AVG, Kasperski and Norton.

    Let's start with this:

    Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    After clicking Fix, exit HJT.

    Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    Make sure that you tell me if you receive a success message about adding the above
    to the registry. If you do not get a success message, it definitely did not work.


    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:

    * C:\MGlogs.zip
     
  3. spensaur

    spensaur Private E-2

    The addition to the registry was successful. I had AVG and Norton on my computer at different times but I rid of them both and now I'm using Kaspersky.
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Looks good.

    Run this: Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real-time protection. They are useful as backup scanners.They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /u
        • Notes: The space between the combofix" and the /u, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    5. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    6. Go to add/remove programs and uninstall HijackThis.
    7. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    8. If you are running Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures in step 3 the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore ato create a new clean Restore Point.
    9. After doing the above, you should work thru the below link:
     
  5. spensaur

    spensaur Private E-2

    Thanks a ton for your help!
     
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are most welcome....safe surfing. :)
     

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