Maybe it's more malware?

Discussion in 'Malware Help (A Specialist Will Reply)' started by losfer, Jun 21, 2010.

  1. losfer

    losfer Private E-2

    I'm working on a computer for an elderly couple whose computer was almost unusably slow. Usually the "Read & Run" thread is enough to get a computer back in order, but this time it seems like it might not be enough. There has been quite a bit of improvement, but not to the extent that I expect. Therefore I am posting these logs here and hopefully that is the correct thing to do.

    Regard the scans, I was unable to get Rootrepeal to run. Also, I didn't update Combo Fix before running it the first time. I decided to update it and run it again. I hope that doesn't cause a problem. I will upload both logs.

    Also, for some reason I didn't notice that the computer only had 256mb of RAM. I managed to find 1gb that I wasn't using, so it's in there now. That also helped a bit, but not too much.
     

    Attached Files:

  2. losfer

    losfer Private E-2

    More logs.
     

    Attached Files:

  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am assuming you added the RAM after you ran all the scans? Your logs are clean. You may need to post in the software forum for you slowness issue. Do be aware that Norton can be a major cause of slowness.

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.


    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    10. After doing the above, you should work thru the below link:

     

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