MGTools can't run, etc

Hello, CindyMT

Re-run Hitman Pro and have it fix the detected Potential Unwanted Programs. Re-boot your machine and run a new scan only - attach the updated log.

Now please download Junkware Removal Tool to your desktop.

• Make sure to shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select "Run as Administrator".
• The tool will open and start scanning your system.
• Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

1. Is your protection software disabled?
2. Do you have UAC disabled?
3. When you run MGtools.exe are you using right click and then select Run As Administrator?

Please click Start, All Program, Accessories and you will see ( among other things ) a Command Prompt entry.

• Right click the Command Prompt entry and select Run As Administrator.
  
  • It is critical that you run it this way.
  
  
• If you do this properly, a command prompt window will open with a title of Administrator Command Prompt.
• Enter the below commands at the command prompt each followed by the enter key. The bold black are commands. The purple/brown is merely informational.

cd \MGtools <-- this changes to the MGtools folder and the prompt should change to C:\MGtools>
GRK64 <-- this will try to run all one scan from MGtools. Tell me what error messages, if any, you see.
SN64 <-- this will try to run all one scan from MGtools. Tell me what error messages, if any, you see.

Now look for the C:\MGlogs.zip file and attach it no matter what happened while doing the above.

 

You're welcome.

Uninstall this outdated Java version ...
Java 8 Update 31

...and install the current release via the below link:

• Go here for 64 bit OS = Sun Java 64 bit Runtime Environment Make sure that when you see the form asking about installing Ask Toolbar that you uncheck this.
• Go here for 32 bit OS = Sun Java 32 bit Runtime Environment Make sure that when you see the form asking about installing Ask Toolbar that you uncheck this.

Make sure that when you install the new version of Java that you uncheck the Install the Ask Toolbar junkware checkbox. You do not want to add the stuff junk that most people consider malware to your PC. Also just in case Oracle changes the Java installation in the future to possible install other junk, uncheck all but just installing Java.

Be patient while doing the below. The fixes can sometimes take quite awhile to run. Especially the permissions repairs. It may be best to kick it off and goto bed or do something else. *It is better not to run anything else while the repairs are going on.

Download Windows Repair by Tweaking.com and unzip the contents into a newly created folder on your desktop.

• Now run Repair_Windows.exe by double clicking on it ( if you are running Vista or Win 7/8, use right-click and select Run As Administrator)
• Now select the Start Repairs tab.
• The click the Start button.
• Create a System Restore point if prompted.
• On the next screen, click the Unselect All button to first deselect all repairs.
• Now select the following repair options:
  • Reset Registry Permissions
  • Reset File Permissions
  • Register System Files
  • Repair WMI
  • Repair Windows Firewall
  • Remove Policies Set By Infections
  • Repair Winsock & DNS Cache
  • Repair Proxy Settings
  • Repair Windows Updates
  • Set Windows Services To Default Startup
• Now on the lower right side check the box to Restart/Shutdown System When Finished
• Then make sure the Restart System radio button is enabled.
• Shutdown any other programs that you are running now before continuing.
• Now click the Start button.
• Be patient while the tool repairs the selected items.
• It should reboot automatically when finished.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select "Run As Administrator"). Make sure you wait for it to tell you it was finished running before grabbing the log to attach it.

Please attach the updated C:\MGlogs.zip.

How is the machine running now?

 

Sorry, Cindy but nothing was attached. Are you still having problems with System Restore?

 

Ok - I've updated the instructions for using Windows_Repair.

Tell me how the machine runs afterwards!