1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Minidump / Bugcheck Analysis

Discussion in 'Software' started by Haydn, Mar 2, 2006.

  1. Haydn

    Haydn Private E-2

    Hi guys, looking for someone to look through these 2 minidump files and tell me what is causing the problem on this PC...

    Created the dumps by following some guidelines on here by Adrynalyne -> http://forums.majorgeeks.com/showthread.php?t=35246

    But a little unsure what i'm looking for to diagnose the culprit!

    PC Symtoms: sitting happily within MS Word 2003, then pc just freezes or reboots.
    Spec: Xp Home, with SP2 and all updates, MS Works Suite with Word 2003, all updates.



    Thanks! :)
  2. Adrynalyne

    Adrynalyne Guest

    Can you post the minidump files? They need to be zipped first.

    I'm looking for the "probably caused by" line.
  3. Haydn

    Haydn Private E-2

  4. Haydn

    Haydn Private E-2

    Dump 1:
    BugCheck 1000008E, {c0000005, 805af6b4, f2b55af8, 0}
    Probably caused by : win32k.sys ( win32k+2163b )

    Dump 2:
    Exception 0xc0000005 while accessing file mapping
    Probably caused by : win32k.sys ( win32k+104c2 )

    Anyone know anything about win32k.sys?
  5. Adrynalyne

    Adrynalyne Guest

    Thats probably not the problem. Its probably something causing win32k.sys to fault. What are you precisely doing when the crashes happen?
  6. Haydn

    Haydn Private E-2

    seems to only happen when typing in microsoft word

    have changed the ram with another pc and so far its behaving itself...

Share This Page

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds