mom's laptop - "pc health fix"

Discussion in 'Malware Help (A Specialist Will Reply)' started by gregdil, Jun 25, 2014.

  1. gregdil

    gregdil Private E-2

    hello,

    mom's laptop plagued by "pc health fix" pop-ups for the last week or so

    no problem installing or running scans however pop ups persist

    can still connect to the internet and general use OK,
    just annoying pop ups always in the way

    thanks always for your help

    greg
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Rerun RogueKiller and have it fix everything under:
    ¤¤¤ Scheduled tasks : 8 ¤¤¤

    Then rerun Hitman and remove all the items under:
    Potential Unwanted Programs

    Now use windows explorer to find and delete:
    C:\ProgramData\PC HealthFix

    Reboot and rescan with both RogueKiller and Hitman and attach the new logs.

    Tell me how things are running now.
     
  3. gregdil

    gregdil Private E-2

    thanks

    new logs attached

    no pop-ups now but still have a pc health icon on the desktop

    greg
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Can you right click it and remove it?
     
  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Actually there could be more to remove. ;)

    All of the below needed to be removed based on the initial logs. Without having seen followup logs from MGtools you cannot be sure all of the below were removed by Hitman and or RogueKiller. Thus it would be good to check for them.

    C:\Windows\tasks\PC HealthFix Desktop Alert.job
    C:\Windows\tasks\PC HealthFix Desktop Warning.job
    C:\Windows\tasks\PC HealthFix Malware Alert.job
    C:\Windows\tasks\PC HealthFix Scan Results Alert 2.job
    C:\Windows\tasks\PC HealthFix Scan Results Alert.job
    C:\Users\teresa\Desktop\MyPC Backup.lnk
    C:\Users\teresa\Desktop\PC HealthFix.lnk
    C:\Users\teresa\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\MyPC Backup.lnk
    C:\ProgramData\PC HealthFix
     
  6. gregdil

    gregdil Private E-2

    hi,

    timw - i deleted the icon from the desktop

    chaslang - i deleted those files

    thank you both

    anything else to do?

    greg
     
  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Just to be on the safe side, run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator). Attach the new MGLogs.zip.
     
  8. gregdil

    gregdil Private E-2

    hi timw

    new mglogs attached

    thanks a lot,

    greg
     

    Attached Files:

  9. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Download OTM by Old Timer and save it to your Desktop.


    Code:
    :Processes
    explorer.exe
    
    :files
    C:\Windows\PCHealthFix.INI
    C:\ProgramData\PC HealthFix
    
    :reg
    [HKEY_LOCAL_MACHINE\software\Wow6432Node\microsoft\windows\currentVersion\Run]
    "PC HealthFix"=-
    
    :Commands
    [emptytemp]
    [start explorer]
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
    • Push the large http://farm3.static.flickr.com/2782/4174320048_f01c448b32_o.png button.
    • OTM may ask to reboot the machine. Please do so if asked.
    • Copy everything in the Results window (under the green bar), and paste it in your next reply.

    Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach this log file to your next message.
     
  10. gregdil

    gregdil Private E-2

    hi timw,

    OTM log file attached

    i said "yes" to the re-boot before copying everything under
    the "results" bar...sorry if i missed a step...
    the log file looks pretty much the same as the "results" though

    thanks for your help

    greg
     

    Attached Files:

  11. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Looks good.....are you having any other malware issues?
     
  12. gregdil

    gregdil Private E-2

    no sir
     
  13. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You're welcome.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
      • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore
      • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
      • Then we want you to Enable System Restore to create a new clean Restore Point.
    8. After doing the above, you should work thru the below link:
     

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