MS Outlook 2007 Error after Vista latest downloads

Discussion in 'Software' started by MTHall51, Jul 16, 2009.

  1. MTHall51

    MTHall51 Specialist

    Big question. I am running Vista. Recently did a whole reinstall of all apps and everything was fine. Until dowloading the latest MS updates. Now, Outook gives the error message that it can't open the Outlook window. Just did a 'Repair" reinstall of MS Office 2007 but still have same error message.
    Any idea if I can somehow fix this without having to completely remove Outlook, etc. and Reinstall the app from scratch?
    Thanks Very Much all.
     
    MTHall51, Jul 16, 2009
    #1
  2. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi MT

    Just try this as it will hopefully start Outlook in safe mode, click Start and in the start seach box type outlook /safe and hit enter, if it does then disable any none microsoft add-ons http://office.microsoft.com/en-gb/outlook/HA100341271033.aspx#9 then if Outlook opens enable one at a time of the ones you disabled to find the cause.


    Check in Windows Updates history what updates where just done, and then at top of that window is the link to how to uninstall them, make note of the ones that where udpated (the KB numbers)

    Outlook 2007 gained an Junk Mail update, KB971933 which may cause this, the others I agained where the ActiveX killbits update, Publisher 200 update, and two security updates for Vista.
     
    DavidGP, Jul 16, 2009
    #2
  3. MTHall51

    MTHall51 Specialist

    Thanks very much Halo. Will try this right now and report back.
     
    MTHall51, Jul 16, 2009
    #3
  4. MTHall51

    MTHall51 Specialist

    Just tried hyperlink to see if I could get into Outlook in safe mode but was not able to do that. Then I went to the WIndows updates and installed all updates installed for Outlook 2007 for yesterday. Still can't get in to Outlook. Any ideas on what to do next? Not sure how to open Outlook in safe mode.
     
    MTHall51, Jul 16, 2009
    #4
  5. MTHall51

    MTHall51 Specialist

    Looks like it worse than I thought. I got to the point where windows asked if I wanted to start outlook in safe mode, but then that didn't work either -- just the same error message saying Outlook window didn't open. I really hope there is an alternative to removing the program, and then reinstalling, etc.
     
    MTHall51, Jul 16, 2009
    #5
  6. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi MT

    goto Add/Remove and click Office and then click CHANGE and do a repair.
     
    DavidGP, Jul 16, 2009
    #6
  7. MTHall51

    MTHall51 Specialist


    Thanks Halo. I have run into another snag. I clicked change, then repair, but at some point it hangs up and gives an error message that MS Bootstrapper has stopped working.
    Not sure what Bootstrapper is. Any ideas?
     
    MTHall51, Jul 16, 2009
    #7
  8. MTHall51

    MTHall51 Specialist

    Now I tried again, this time it said did not install correctly and that MS Installer quit working. Now I am really getting confused.
    If I have to I can uninstall but would like to try one more time to figure this out.
     
    MTHall51, Jul 16, 2009
    #8
  9. MTHall51

    MTHall51 Specialist

    UPDATE Reinstalled Office and now is fine again.
    Thanks You
     
    MTHall51, Jul 20, 2009
    #9

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