MSE Scam

My aunt, who is computer illiterate, tells me she has started getting a popup box that looks official, headed Microsoft Security Essentials, indicating that she has a virus and needs to download a program to kill it. She does not use MSE, so I advised her not to click on anything until I could do some checking. But she is clearly infested based on some other actions that her PC is taking (shutting down programs, not allowing downloads, etc.)

I found this link:

http://answers.microsoft.com/en-us/...t-a-scam/2b479a5f-688f-473b-8c2f-7b042d52d0ba

which is fine, but my question is why would Microsoft direct you to a different, third party website (bleepingcomputers.com) to resolve an issue that is using their name in vain? I would have thought they would be on anyone using their name in vain like a guinea on a cutworm.

Does anyone have any insight into this?

Thanks.

 

Oh, I was not discounting the advice from the poster at bleepingcomputer. I was just wondering why Microsoft itself did not have some cure for this matter since it uses their product name (Microsoft Security Essentials) to initiate the malware.

Thanks.