MSN virus *really bad*

Discussion in 'Malware Help (A Specialist Will Reply)' started by Smartslug, Dec 7, 2006.

  1. Smartslug

    Smartslug Private First Class

    I got the MSN virus on Monday (the one with the "look at this pic of us"). It stated to send it to everyone on my contact list. I ran adware but the virus wont let me do much else. I cant Google "virus", it will shut down Firefox. I cant install firewall or anything like that.

    Now, I can't get to my login screen on my laptop. It will stat with my "Toshiba, in touch with tomorrow" and the press f2 or f12, then after that, my keyboard goes dead and windows xp loads like it always does....then i see my mouse pointer, then it does and my screen goes black and I cant get into in login screen.

    Ive tried a system restore in safemode to the day before, but that didn't work.

    Any ideas on what I can do? My laptop is only a month old, and I cant afford to buy another
     
  2. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    HI

    So you can get into safe mode ok then? try running many of the steps below in safe mode until you get to Hijackthis, then see if you can start in normal mode to complete that scan.

    Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.
    • Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
    • Make sure you check version numbers and get all updates.
    • Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.
    • After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:
    Downloading, Installing, and Running HijackThis

    Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.




    • When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
      • CounterSpy
      • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy
      • Bitdefender - from step 6
      • Panda Scan - from step 6
      • runkeys.txt - the log from GetRunKey.bat
      • newfiles.txt - the log from ShowNew.bat
      • HijackThis
    NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!
     
  3. Smartslug

    Smartslug Private First Class

    This is my hijack this log

    ~ INLINE HJT LOG REMOVED ~ SPD
    Read Me first not run, HJT not installed per instructions.
     
    Last edited by a moderator: Dec 17, 2006
  4. Shadow_Puter_Dude

    Shadow_Puter_Dude MG Authorized Malware Fighter

    Follow the directions posted by Halo. Do not skip any steps. Post all logs as attachments.

    You have a couple of infections that need to be removed; and until you follow the instructions given, we will not know what needs to be removed.
     
  5. Smartslug

    Smartslug Private First Class

    I had an error with CounterSpy, it went through the scan, but when I clicked to save my log it shut down or something. Anyway, I didn't get it.

    Bitdefender had an update error but worked ok

    and runkeys had a "cmd.exe" failure saying that dll do something. I ignored the error and the program worked

    Here are my logs
     

    Attached Files:

  6. Smartslug

    Smartslug Private First Class

    The other logs...
     

    Attached Files:

  7. Shadow_Puter_Dude

    Shadow_Puter_Dude MG Authorized Malware Fighter

    Download
    - Pocket Killbox

    You are using MsConfig to prevent several items from loading at Windows start. MsConfig is a diagnostic tool, and not intended to be used in the manner you are using MsConfig. Enable everthing you used MsConfig to disable. If you are recieving error messages, related to these items, at system start; we can fix this without using MsConfig.

    Windows Messeger is running in the background on this computer, and represents a security risk. Disable Windows Messenger by running Shoot The Messenger. If you are using this as your IM client then replace it with MSN Messenger.

    Using Add or Remove Programs in the Control Panel; uninstall the following:
    Copy the contents of the below quote box to Notepad; Save As FixReg.reg to your Desktop. DO NOT run it as this time we will do that later in Safe Mode.

    << The installed version of Java on this compter is out-dated. Install Java Runtime Environment (JRE) 6 available from Sun Microsystems. Uninstall all older versions of Java on your computer, before installing the latest version of Java. >>
    Close Notepad.

    Run HijackThis, choose "Open the Misc Tools Section", choose "Process Manager", Highlight:
    Choose Kill Process. Click on the "Back" Button

    Place a checkmark in the box next to the following lines:
    Click on the 'Fix checked' button. Wait for HijackThis to finish; close HijackThis.

    Now run Pocket Killbox:

    Choose Tools -> Delete Temp Files and click Delete Selected Temp Files
    Then after it deletes the files click the Exit (Save Settings) button.

    NOTE: Pocket Killbox will only list the added files it is able to find on the system. So when you do the below, if some files do not show in the list after pasting them in, just continue..

    Select:
    • Delete on Reboot
    • then Click on the All Files button.
    • Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):
    • Return to Killbox, go to the File menu, and choose Paste from Clipboard.
    • Click the red-and-white Delete File button. Click Yes at the Delete on Reboot prompt. Click OK at any PendingFileRenameOperations prompt (and please let me know if you receive this message!).
    If Killbox does not reboot or you get a Pending Operations type error message just reboot your PC yourself.

    Now boot into SAFE MODE

    Locate FixReg.reg on your Desktop. Double-click on it and answer 'Yes' when asked if you want to merge with the registry.

    Open Windows Explorer navigate to and DELETE the following: (Some of these may have already been deleted by Pocket Killbox)
    Now run CCleaner. If you have Windows XP delete the contents of C:\WINDOWS\Prefetch.

    Then, as an added precaution, Go to Start -> Run and type: cleanmgr and then click OK. Make sure the boxes for these are checked:

    Temporary Files
    Temporary Internet Files
    Recycle Bin


    And Click OK.

    REBOOT to Normal Mode.

    Post a fresh HijackThis log and a new GetRunKey log.
     
  8. Smartslug

    Smartslug Private First Class

    Were do I find the download for Pocket Killbox?
     
  9. Smartslug

    Smartslug Private First Class

    never mind, i found it, thanks
     
  10. Smartslug

    Smartslug Private First Class

    new HJD and the other one
     

    Attached Files:

  11. Shadow_Puter_Dude

    Shadow_Puter_Dude MG Authorized Malware Fighter

    You are still using MSCONFIG to prevent several items from running at system start. MSCONFIG is a diagnotic tool it is not meant to be used in teh manner you are using it. Enable everthing you have disabled. It is important that eeverything load at system start. If you are recieving error messages on some of these items then that can be corrected with out using MSCONFIG.

    Run HijackThis. Click the 'Do a system scan only' button. Place a checkmark in the box next to the following lines:
    Click on the 'Fix checked' button. Wait for HijackThis to finish; close HijackThis.

    Now run Pocket Killbox:

    Choose Tools -> Delete Temp Files and click Delete Selected Temp Files
    Then after it deletes the files click the Exit (Save Settings) button.

    NOTE: Pocket Killbox will only list the added files it is able to find on the system. So when you do the below, if some files do not show in the list after pasting them in, just continue..

    Select:

    * Delete on Reboot
    * then Click on the All Files button.
    * Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):
    * Return to Killbox, go to the File menu, and choose Paste from Clipboard.
    * Click the red-and-white Delete File button. Click Yes at the Delete on Reboot prompt. Click OK at any PendingFileRenameOperations prompt (and please let me know if you receive this message!).

    If Killbox does not reboot or you get a Pending Operations type error message just reboot your PC yourself.

    Now boot into SAFE MODE

    Now run CCleaner. If you have Windows XP delete the contents of C:\WINDOWS\Prefetch.

    Then, as an added precaution, Go to Start -> Run and type: cleanmgr and then click OK. Make sure the boxes for these are checked:

    Temporary Files
    Temporary Internet Files
    Recycle Bin

    And Click OK.

    REBOOT to Normal Mode.

    Post a fresh HijackThis log.
     

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