MSN virus?

I wasnt really sure where this should go, so feel free to move it if necessary.

A friend contacted me recently because he picked up the IS THIS YOU? virus by clicking on the link that popped up on his MSN messenger. He asked me what should he do? Since he lives a great deal away from me I gave him the link to the Read and Run, asked him to follow all the instructions and told him to post the logs here when he is done.

About 2 days later called me and said after he followed my instructions (which Im not sure that he did them right or even at all, considering that he didn’t post the logs here) but that after he did them, his laptop became basically inoperable. He told me when he clicks on start, the menu pops up but its completely blank. Also, he said when he clicks to open IE (or any other program on the desktop), it wont open instead it freezes the laptop and all he can do is turn it off.

I was going to help him run the whole process over again over the phone (because Im sure he still has that virus) but since he told me that he cant access anything, seems kind of pointless. He threatened to come down here and beat me up if I don’t fix it (trust me he really will ) so I need your help. My question is there anything that can be done considering that his laptop is kind of useless now? Any thoughts?

Thanks!