Multiple Infections In The Computer !!!

Discussion in 'Malware Help (A Specialist Will Reply)' started by malmsteen, Oct 29, 2006.

  1. malmsteen

    malmsteen Private First Class

    Hello People !!!
    Well,,, i was at my Aunt's place today... and was playing around with their computer...when i noticed that it might be infected. And i happened to be right. Before going through the Read And Run Procedure,, i scannd the system with spybot..just out of curiousity of ..what i might find.
    I found "Windows Antivirus Disable Notify", "Windows Firewall Disable Notify", Errorsafe, and so on and so forth.
    My aunt tells me that they didnt know anything about errorsafe,,and happens to install it ..when the page appeared.
    There r lots of problems in this computer. Firstly,, their Norton has gone out of date,, and when i ran the Read And Run Procedure,, i found things that i have never ever seen before. There seems to be really really serious problems...and i hope u guys can help me out in cleaning their system.
    I ran Windows Defender instead of Counterspy,,, so no report for that. But the rest r there...and i attached it.
    Kindly Help !!!
     

    Attached Files:

  2. malmsteen

    malmsteen Private First Class

    The runkeys and shownew logs :
     

    Attached Files:

  3. malmsteen

    malmsteen Private First Class

    Forgot to run all processes before using HiJackThis,, so heres the log after allowing all processes to run at startup .
     

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    First goto Add/Remove programs and uninstall this: Screensavers Installer

    Make sure viewing of hidden files is enabled (per the tutorial).

    Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.accoona.com/search_assis...rce=wdz3&utm_medium=bund&utm_campaign=wdz0805
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.accoona.com
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.accoona.com/search?q=%s
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
    R3 - URLSearchHook: (no name) - - (no file)
    O2 - BHO: ADefaultSearch Class - {944864A5-3916-46E2-96A9-A2E84F3F1208} - C:\Program\Accoona\ASearchAssist.dll (file missing)
    O2 - BHO: (no name) - {CA356D79-679B-4b4c-8E49-5AF97014F4C1} - (no file)

    After clicking Fix, exit HJT.
    Boot into safe mode and use Windows Explorer to delete:
    C:\Program\Accoona <--- the whole folder
    C:\Program\Screensavers.com <--- the whole folder
    C:\WINDOWS\impborl.dll

    Now run Ccleaner.

    Now we need to Reset Web Settings:
    1. If you have an Internet Explorer icon on your Desktop, goto step 2. If not, skip to step 3.
    2. Now right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK. Then skip step 3.
    3. If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.
    Note for IE 7 users: You need to select Internet Options then the Advanced tab and then Reset Internet Explorer Settings!

    Now attach the below new logs and tell me how the above steps went.

    1. ShowNew
    2. HJT

    Make sure you tell me how things are working now!

    Reminder Note: Once we have determined you are malware free you will need to disable System Restore, reboot, and re-enable system restore per step 1 of the READ & RUN ME. This only applies to if using WinXP or WinMe.
     
  5. malmsteen

    malmsteen Private First Class

    Thanx for the reply.
    The thing is,, my aunt decided to get her whole computer reformatted. She might be doing it this weekened or so.
    But if she changes her mind,, i will help her and follow the instructions u gave out. I.ll let u know about it.
    Thanx for the help anyways.:) :) :)
     
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Formatting is rarely necessary and there are a lot of things to consider before doing this. But a new install involves more than you may think. Especially to get back to a level of where your system is at. You have to consider all of the below:
    • you have to backup all you own data, settings, configurations etc and first you have to know what/where all of these are. And you have to have the medium (burnable media, second hard drive, tape drive [yuck] )
    • then you must make sure you have the necessary disks to reinstall not just your OS but all other software you use especially protection before going online
    • then fdisk, format, reinstall the OS
    • now reinstall all your software especially protection
    • get online (requires some setup and config that novices have problems with)
    • download updates for OS
    • download updates for protection software
    • download updates for all other software
    • tweak all software back the way you like it. Including Desktop settings, icons etc.
    • create all the folders that you use for everything in your normally routines
    • re-load from your backups to get data back, to get settings, Favorites,.....etc back
    • now over the next two weeks you will realize that you forgot to backup some stuff and also you will keep finding something else that you need to reinstall.

    Make sure your Aunt thinks about all of the above.
     
  7. malmsteen

    malmsteen Private First Class

    I agree ,, its a lot of work. but my aunt uses the computer mostly for email and banking purposes, i suppose.
    Anyways............im back home now. ,,and would be going to her place next week or so. If she didnt reformat her system by then,,, then i can help her carry out the suggestions u provided.
    Thanx for ur help.

    PS : How do u reformat the computer. Its something i had wanted to learn. Is there any Step By Step instructions given somewhere.
     
  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    This is not a topic for the Malware Forum and you an easily find help on that on any search site, but as implied in my previous message, formatting is only a small piece of what you need to consider and do.
     

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