My computer is running slower and redirecting me

Discussion in 'Malware Help (A Specialist Will Reply)' started by bowlama, Dec 16, 2007.

  1. bowlama

    bowlama Private E-2

    My problem - at times when I go 2 the web page http://www.crunchyroll.com/anime I am redirected 2 an adware popup. Also when I scan with spybot these names popup: AdRevolver, BlueStreak, Burstmedia, CasaleMedia, DoubleClick, HitBox, MediaPlex, Statcounter, TagASauras, and Zedo. They always come up. How do I get rid of them and can they harm my computer.

    Details - It was about 2-4 months ago when I was trying to figure out which websites I used to watch fight videos on. I search this one site and "dirty websites" are listed. So i scroll down to search something else and my cursor clicks one. the site immediatly puts some software on my computer which was removed. From then I got the adware and this about:blank thing that popped up when i opened a link. I got rid of the about:blank but I accidentaly downloaded the adware one day(me being stupid). The name was malwarealarm(also removed). And once more I was tricked into downloading "Zango" the other day which I think was fully removed thanx to this website :) but I still get the crunchyroll pop-up and my computer runs a little slower

    So can u help me plz
     
    bowlama, Dec 16, 2007
    #1
  2. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    bjgarrick, Dec 16, 2007
    #2
  3. bowlama

    bowlama Private E-2

    bowlama, Dec 16, 2007
    #3
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Yes but you need to run it not just download it. And then you need to attach the logs that were requested in the READ & RUN ME which you should have seen if you ran it.
     
    chaslang, Dec 16, 2007
    #4
  5. bowlama

    bowlama Private E-2

    do I have 2 Uncheck the Hide protected operating system files (recommended) because I'm not sure if it's safe
     
    bowlama, Dec 18, 2007
    #5
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    We request it because you need to do it. It does not reduce your security. In fact in regards to malware it improves it by letting you see any hidden malware files that may have been put on your PC.
     
    chaslang, Dec 18, 2007
    #6
  7. bowlama

    bowlama Private E-2

    now my computers tabs are mixed up at times. example: the youtube tab might be the majorgeeks tab while im using youtube. I'm not sure if the crunchyroll adware is gone ill tell u when i find out.
     
    bowlama, Dec 20, 2007
    #7
  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You need to 100% complete the instructions that BJ gave you in message # 2. Until you do this we cannot help you.
     
    chaslang, Dec 20, 2007
    #8
  9. bowlama

    bowlama Private E-2

    I did
     
    bowlama, Dec 20, 2007
    #9
  10. bowlama

    bowlama Private E-2

    the adware still pops up and at times when i try to open a specific message in msn, internet explorer freezes. however it works on firefox
     
    bowlama, Dec 20, 2007
    #10
  11. bowlama

    bowlama Private E-2

    o i didnt do the msconfig srry I'll reply after I try it
     
    bowlama, Dec 20, 2007
    #11
  12. bowlama

    bowlama Private E-2

    its still doing the stuff I mentioned except for the tab thing which stopped after I ran ccleaner. The only thing I couldn't figure out was how to access the norton protected recycling bin
     
    bowlama, Dec 20, 2007
    #12
  13. bowlama

    bowlama Private E-2

    Attached Files:

    bowlama, Dec 20, 2007
    #13
  14. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You were supposed to run ALL steps in the READ & RUN ME and they needed to be run in the order written. You did not install and run AVG Antispyware as requested and thus do not have a log for it either.

    You also skipped other steps like:
    • you have multiple antivirus applications installed <--- the main reason for your PC being slow & one of the 1st things we asked you to do.
    • you did not uninstall Viewpoint Media Player as requested in step 1
    Uninstall all but one antivirus now.

    Then uninstall the below old versions of software:
    J2SE Runtime Environment 5.0 Update 2
    J2SE Runtime Environment 5.0 Update 8
    Java(TM) 6 Update 2
    Viewpoint Media Player <-- should have been uninstalled in step 0 of the READ ME

    Then follow the instructions for running AVG Antispyware and attach the requested log.

    Then attach a new MGlogs.zip file log from MGtools.


    The above is what I meant by 100% complete. All steps must be followed AND all logs must be attached. When logs have not been attached, the instructions have not been completed.
     
    chaslang, Dec 20, 2007
    #14
  15. bowlama

    bowlama Private E-2

    I've been gone for 2 weeks I'm gonna try to uninstall mcafee and keep norton and uninstall the other things I'll check back with u this week
     
    Last edited by a moderator: Jan 6, 2008
    bowlama, Jan 6, 2008
    #15
  16. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    After you uninstall McAfee, you should run the below before doing anything else.

    McAfee Consumer Product Removal Tool


    McAfee and Norton/Symantec rarely uninstall properly especially when multiple antivrus programs are installed at the same time.
     
    chaslang, Jan 6, 2008
    #16
  17. bowlama

    bowlama Private E-2

    ok I did that but before I start I have one more question. will I have to install the updates/reinstall the programms that I uninstall (besides Mcafee). And will I have to download a firewall because Mcafee was my firewall and I'm not sure if my Norton covers a firewall
     
    bowlama, Jan 8, 2008
    #17
  18. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    I don't follow your question. You had to uninstall McAfee since you apparently wanted to keep Norton. You should not be thinking about reinstalling McAfee unless you are going to totally removed Norton first.

    If you uninstall any of these and then decide to reinstall then yes you do need to install all updates.

    And yes if Norton does not have a firewall (you have to determine this for yourself) then you have to install one and it should not be McAfee. I would not recommend mixing anything from McAfee and Norton on the same PC.

    Now if your question was in reference to the Sun Java uninstall and Viewpoint Media, you just need to uninstall what I requested. You don't need any updates.
     
    chaslang, Jan 10, 2008
    #18
  19. bowlama

    bowlama Private E-2

    srry i meant if i should update the runtime environment and the viewpoint before the uninstallation of them
     
    bowlama, Jan 11, 2008
    #19
  20. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    No!! Why would you update what we are going to uninstall? Just complete instructions in the order they are given. Don't do something unless we ask you to.
     
    chaslang, Jan 12, 2008
    #20
  21. bowlama

    bowlama Private E-2

    Ok I think I did it rite this time but I forgot to toggle system restore:cry i think these are the logs but since im redoing it I'll have to repost them anyway. And i just want 2 say i use firefox however when i went into internet explorer the icons for the tabs were mixed up again (msn icon may appear as youtube) im sure it'll be normal after i retry the cleaning process perfectly this time
     

    Attached Files:

    bowlama, Jan 22, 2008
    #21
  22. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    No one asked you to do this and you should not be toggling System Restore until all malware (if you have any) has been removed. However, I do not see any malware issues that we need to deal with. So perhaps you should post a list of your problems in the Software Forum.
     
    chaslang, Jan 23, 2008
    #22
  23. bowlama

    bowlama Private E-2

    ok i ran the malware removal a few times more (I know I'm really bad at directions) and after careful reading nothing was detected in the recent removal. I'm really srry about all of the questions and I'll ask the hardware experts for more help. thanx
     
    bowlama, Feb 3, 2008
    #23
  24. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. Surf safely.
     
    chaslang, Feb 4, 2008
    #24
  25. bowlama

    bowlama Private E-2

    I think viewpoint is back
     
    bowlama, Mar 14, 2008
    #25
  26. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    If you install of update anything from AOL, this junk will come back. You can try using the below:

    ViewpointKiller
     
    chaslang, Mar 16, 2008
    #26

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