My Computer is running Slower - Possible Malware?

Discussion in 'Malware Help (A Specialist Will Reply)' started by vmonroe76, May 28, 2010.

  1. vmonroe76

    vmonroe76 Private E-2

    Hello~ I work from home and need to get my computer back to normal? I am a loan officer, processor and I do tons of sales and work on my computer, however I am not even close to an IT chick. I went on vacation to MI for two weeks and when I came back my x-boyfriend had restored my system to start so he could break into my loggin and he said it had crashed? I had nothing on my computer, years of work and docs and pics and programs..gone. I was not smart and never backed anything up- still don't know how to. My friend found a lot of old files and pics, etc on my hard drive and installed word, outlook, etc. The outlook is different and doesnt work well, i lost my paperpoint, point, etc but got a lot back. I believe he recently installed some type of tracker that gave him passwords, etc and an access to log in from his laptop by little things he said. My computer was going super slow...I ran all your malware removal tools and I believe I got it all off but not sure? It is not running all the time now and going faster however, I still have tons of unwanted and unknown processes running every time I start-up and I tried to remove them but don't know how to. I haven't looked it up yet online but maybe you can see if there is anything I need to fix or change before I do that? I am posting my logs. Thank you in advance for you time in helping me.
    :wave
     

    Attached Files:

  2. vmonroe76

    vmonroe76 Private E-2

    post #2 cont..logs

    here are my other logs.. please let me know what I need to do if anything to remove anything not needed or wanted on my computer. Thank you again.
     

    Attached Files:

  3. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    What processes?


    I do not see the below software installed any longer, is that correct? I do see this service running from it which could be leftovers but I need to be sure. Do you use LogMeIn?

    Why are you currently using this machine without being protected by any antivirus??

    I strongly advise you to cleanup your Desktop. Remove eveything but links to run programs. Do not download and save programs here and defintely do not use it for long term storage. You need to keep ComboFix.exe here for now as we need it, but we will be removing it when we are finished with your cleanup. A cluttered Desktop is malware's playground and it can also cause performance degradation especially when you start saving large files here.

    Important Notice: A new version of SUPERAntiSpyware is available.
    • Please uninstall your current version (this is necessary).
    • Then download this SUPERAntiSpyware
    • Install this new version. It may tell you that you need to reboot to complete the installation. You must reboot at this time.
    • After the reboot, run SUPERAntiSpyware and immediately click the Check for Updates button to get more updates for the database.
    • Now run a new full scan of your system. And attach this log later.

    Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    After clicking Fix exit HJT.

    Now we need to use ComboFix
    • Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
      • If it is not on your Desktop, the below will not work.
    • Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
    • If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
    • Open Notepad and copy/paste the text in the below quote box. Ensure you scroll down to select ALL the lines:
    Code:
    KILLALL::
    
    DirLook::
    c:\windows\Options
    c:\documents and settings\HP_Owner\Application Data\.oit
    
    Registry::
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4efb-9B51-7695ECA05670}]
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4efb-9B51-7695ECA05670}\NoExplorer]
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{5C255C8A-E604-49b4-9D64-90988571CECB}]
    
    • Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
    • At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
    • You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
    • Now use your mouse to drag CFscript.txt on top of ComboFix.exe

      http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif

    • Follow the prompts.
    • When it finishes, a log will be produced named c:\combofix.txt
    • I will ask for this log below

    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.


    Also delete all files in the below bold folder except ones from the current date (Windows will not let you delete the files from the current day).

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the new log from SUPERantispyware.

    Let me know how the machine is behaving now?
     

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