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My Dad's infected Laptop

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by stefanos11, Jul 31, 2012.

  1. stefanos11

    stefanos11 Private E-2

    There was something preventing programs from opening on my Dad's laptop, Live security platinum was installed and regwork I think. Those were the most recent ones, and I figure there were other malware. I couldn't access anything, so I booted in safe mode, and uninstalled Live security platinum and regwork. Then I restarted in normal mode and ran all the programs. I'm getting a red shield with an X (Windows Security center) on the taskbar icons with a balloon popup that says "The Security Center Service is not running". I tried turning it on, and it says "The security center can't be started". I've attached the logs, I thank you for your help in advance.

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    There was nothing of major significance in your logs. Just MyWebSearch adware. Let's try a few things.

    First a question. Did you install the below?
    Cupid ToolBar
    CupidChat (beta) 0.4.1

    Uninstall the below ( yes I'm asking for AVG to be uninstalled as it could be impacting security center ):
    Ask Toolbar
    AVG 2012
    Java(TM) 6 Update 31
    Java(TM) SE Runtime Environment 6

    After reboot, now install the current version of Sun Java from: Sun Java Runtime Environment

    Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    Make sure that you tell me if you receive a success message about adding the above
    to the registry. If you do not get a success message, it definitely did not work.

    Please download OTM by Old Timer and save it to your Desktop.
    • Right-click OTM.exe and select Run as administrator to run it.
    • Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
      (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
      the code box
    [start explorer]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
      ) and choose Paste.
    • Now click the large [​IMG] button.
    • If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
    • Close OTM.
    Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
    saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
    this log file to your next message.

    Now install the current version of Sun Java from: Sun Java Runtime Environment

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • the C:\_OTM\MovedFiles log
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
  3. stefanos11

    stefanos11 Private E-2

    Thanks for the response. Before I follow your instructions, I have to tell you that I ran windows repair as per these instructions:

    "Download Windows Repair by Tweaking.com and unzip the contents into a newly created folder on your desktop.

    Now run Repair_Windows.exe by double clicking on it ( if you are running Vista or Win 7, use right click and select Run As Administrator)
    Now select the Start Repairs tab.
    The click the Start button.
    Create a System Restore point if prompted.
    On the next screen, click the Unselect All button to first deselect all repairs.
    Now select the following repair options:
    Reset Registry Permissions
    Reset File Permissions
    Register System Files
    Repair WMI
    Repair Windows Firewall
    Remove Policies Set By Infections
    Repair Winsock & DNS Cache
    Repair Proxy Settings
    Repair Windows Updates
    Set Windows Services To Default Startup
    Now on the lower right side check the box to Restart/Shutdown System When Finished
    Then make sure the Restart System radio button is enabled.
    Shutdown any other programs that you are running now before continuing.
    Now click the Start button.
    Be patient while the tool repairs the selected items.
    It should reboot automatically when finished."

    After this, the red shield was gone from the task bar. I also uninstalled avg12. Do I still have to follow your instructions or will they change now?
    And to answer your question, YES I installed "Cupid ToolBar &
    CupidChat (beta) 0.4.1.

    Thanks again for the help.
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome.
    Yes and attach the new logs.
  5. stefanos11

    stefanos11 Private E-2

    Ok, I've followed your instructions, the only thing is the OTM report did not appear in Notepad after the reboot.
    I've attached the logs. You guys are awesome by the way!

    Attached Files:

  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. Your logs are good now.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware. You can uninstall RogueKiller and HitManPro.
    2. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    7. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    8. After doing the above, you should work thru the below link:
  7. stefanos11

    stefanos11 Private E-2

    Thanks again! I really appreciated the help.
  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. Surf safely!

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