My daughters msn has been hacked...HELP!!!!!

Welcome to Majorgeeks!

You really need to contact MSN directly! There is nothing we can do to fix an account that has been stolen. However, you should run the procedures below to make sure that the PC does not have any malware on it. You need to find out how this happened in the first place. Was there a password, was it to easy to guess, did she share it with friends, did she ever send it to anyone online, and also do you have malware like a keylogger that stole it from your PC.

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis
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• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too (these scans are covered in steps 6 & 7 of the READ & RUN ME sticky)
  • Bitdefender
  • Panda Scan
  • HijackThis

.