My desktop is gone

Discussion in 'Malware Help (A Specialist Will Reply)' started by spockisapimp, Dec 3, 2008.

  1. spockisapimp

    spockisapimp Private E-2

    I have no icons on my desktop and i cant use the START button to restart or do anything because it's blank. I had to hit the Home button on my keyboard to bring up my browser(Avanced Browser).

    So, I restarted the computer by unplugging it then went in SAFE MODE but THERE WAS NO DESKTOP in SAFE MODE!! I cant bring up CONTROL PANEL because it wont let me OPEN FOLDERS.


    What can i do?
     
  2. spockisapimp

    spockisapimp Private E-2

    sorry im new to this
     

    Attached Files:

  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    I will get you started with using ComboFix to remove a few things but you are going to have to run out full cleaning procedure.

    Now we need to use ComboFix
    • Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
      • If it is not on your Desktop, the below will not work.
    • Open Notepad and copy/paste the text in the below quote box into it:
    • Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
    • At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
    • You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
    • Now use your mouse to drag CFscript.txt on top of ComboFix.exe
    • Follow the prompts.
    • When it finishes, a log will be produced named c:\combofix.txt
    • I will ask for this log below
    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.

    Now you need to try and complete all of the below.

    Please follow the instructions in the below link and attach the requested logs when you finish these instructions.


    READ & RUN ME FIRST. Malware Removal Guide
    • If something does not run, write down the info to explain to us later but keep on going.
    • Do not assume that because one step does not work that they all will not.
    Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can run steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools on another PC and burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
     

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