my hijackthis report plz help

Discussion in 'Malware Help (A Specialist Will Reply)' started by oooWADooo, May 31, 2007.

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  1. oooWADooo

    oooWADooo Guest

    my internet explorer will not start up without sayin "Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience. send an error report blah de blah blah blah". i have searched for hours for a solution all have failed thought ide try you. please help

    thanx for your time
     

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  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You have downloaded HJT to the exact place that we have told you not to do.
    Please follow all the instructions:
    Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.
    • Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
    • Make sure you check version numbers and get all updates.
    • Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.
    • After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:
    Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.
    • When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
      • CounterSpy
      • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy
      • Bitdefender - from step 6
      • Panda Scan - from step 6
      • runkeys.txt - the log from GetRunKey.bat
      • newfiles.txt - the log from ShowNew.bat
      • HijackThis
    NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!
     
  3. oooWADooo

    oooWADooo Guest

    :*** is this better
     

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  4. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    NO

    As you didnt read the guide as you would not have installed and run hijackthis in this location and without the name change C:\Program Files\HijackThis\HijackThis.exe


    Downloading, Installing, and Running HijackThis

    Plus Hijackthis is the last scan to run in the guide, the others need to be run first and in the order laid out.



    It is wise to complete the guide in full as mentioned in the shoutbox and by TimW above and attach ALL the logs requested as bumping your thread will only pop you to the back of the work queue.
     
  5. oooWADooo

    oooWADooo Guest

    **** this i give up
    this is realy petty and im too ****ing ill to be pissing around with this
    take it u cant b ****ed
     
  6. oooWADooo

    oooWADooo Guest

    hmmmm wher may thee log books be kept now sir
     
  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    From the instructions:
    GetRunKey.Zip and ShowNew.Zip (in step 4) and then run the below steps.
    • Locate the getrunkey.bat file and double click on it to run it. It will create a file named runkeys.txt in the root of drive C: (C:\runkeys.txt) DO NOT attach any other file. The log is named runkeys.txt. We do not need any of the other 20 or so temp files that are created. They will all be deleted when you terminate GetRunKey by closing the notepad window. This log will also popup in a notepad window which your can just close. Upload the runkeys.txt file here as an attachment when you come back to post your results.
    • Please make sure you close the popup notepad window with the runkeys.txt log in it before running ShowNew in the below step.
    • Locate the shownew.bat file and double click on it to run it. It will create a file named newfiles.txt in the root of drive C: (C:\newfiles.txt) . This log will also popup in a notepad window which your can just close. Upload the newfiles.txt file here as an attachment when you come back to post your results.
     
  8. Adrynalyne

    Adrynalyne Guest

    Dont bother TimW. He wont be coming here anymore.
     
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