my internets!

Discussion in 'Malware Help (A Specialist Will Reply)' started by krinkles, Oct 19, 2008.

  1. krinkles

    krinkles Private E-2

    first, a bit of backround:
    okay, so a little while back i had some major malware problems and such, and i downloaded the trial of norton anti-virus. well, that totally screwed up my comp as much as possible, to the point of where i could not open anything, and i was only able to turn on/off my computer. then i put my comp in safe mode w/ networking (that was the only way to actually do anything) and i had to download all the files in the READ & RUN THIS onto my laptop, onto a flash drive, then over to this computer. i did the full cleaning process, and thank god my computer was working again!

    now here's the hitch: i use mozilla. after the cleaning, i set it as my default web browser. now my internet explorer won't work; my EVE in-game browser won't work, yet eve itself will connect and work, as will COD4; my other MMO's won't connect (free ones such as CABAL Online, Flyff, which need to download updates before starting) so they won't work; and the iTunes store won't work.

    as you can tell, mozilla works just fine, and like i said, i can play COD4 and EVE. but that's it. i don't know if it's computer settings or something else, and i've put those games and programs on my firewall and anti-virus exception lists, but that doesn't seem to be the problem either.

    if this is a simple problem to fix, or complex me, please please please tell me how to fix it, and any help is welcome.
     
  2. Lev

    Lev MajorGeek

    Welcome to MajorGeeks.com :)

    Good to hear you did the full cleaning process using the Read and Run Me First thread. Go ahead and attach all the logs requested in that thread so our Authorized Malware Fighters can take a look and make sure everything looks clean and in the right place. It could be you still have some lingering issues.
     
  3. krinkles

    krinkles Private E-2

    first three
     

    Attached Files:

  4. krinkles

    krinkles Private E-2

    next three
     

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  5. krinkles

    krinkles Private E-2

    and that's the last of them
     

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  6. krinkles

    krinkles Private E-2

    Last edited by a moderator: Oct 21, 2008
  7. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Why are you running your PC with no protection?

    You may need to discuss the problems with your games in either the Game Forum of the Software Forum since they may not be malware issues based on your logs.

    We need the C:\ComboFix.txt log.

    Also you should run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

    Now uninstall the below software:
    Viewpoint Manager (Remove Only) <-- should have been uninstalled in step 1 of the READ ME
    Viewpoint Media Player <-- should have been uninstalled in step 1 of the READ ME

    Do yo know what the below file is for?
    Code:
    C:\WINDOWS\system32\
    rtlist.ini    Oct 16 2008        1702  "rtlist.ini"
    Do you recognize the below service?
    Code:
    O23 - Service: Terminal Shadow Copy (tscbces) - Unknown owner - C:\WINDOWS\system32\svcbces.exe (file missing)
     

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