My laptop crashes during every single virus/malware scan!!

Discussion in 'Malware Help (A Specialist Will Reply)' started by zlurker, Jul 17, 2010.

  1. zlurker

    zlurker Private E-2

    I already did everything on the ''read&run me first'' file exactly word for word and my laptop still freezes up during every virus/malware scan I try. I noticed the problem a few months ago when i had run Norton Antivirus to do a full scan. Halfway thru it, my laptop froze. I thought it was a random problem and force-shut-down and tried again. It happened every single time. So i uninstalled Norton and tried AVG. Same thing.

    I have a 32-bit version of Windows XP and have uninstalled all my previous firewall/antivirus programs and installed and ran the ones recommended by majorgeeks following the step-by-step process exactly. Here is what happened:

    SuperAntiSpyWare: froze before completion. Dont have a log. Seems to freeze while on the System32 folder (.dll files)
    Malwarebytes antimalware: also freezes before completion. but i managed to stop the program just before it froze when it detected a few malwares and "cleaned'' them. Attached the log file. (also seems to freeze while on the System 32 folder (.dll files)
    Combofix: computer froze before completion.
    MGTools: also froze. Attached the log file.
    RootRepeal: attached log

    Please help!!
     
  2. zlurker

    zlurker Private E-2

    I had originally posted this message in the Welcome Center forum along with the log files in case anyone can help and needs to find the files. thanks!
     
  3. zlurker

    zlurker Private E-2

    here are the log files.
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Why am I not seeing any AV software on this system?

    Also, you need to attach ( and run ) the logs from SAS and ComboFix.

    Plus, you should uninstall your old Java:
    J2SE Runtime Environment 5.0 Update 11
    J2SE Runtime Environment 5.0 Update 7
    Java Auto Updater
    Java(TM) 6 Update 2
    Java(TM) 6 Update 3
    Java(TM) 6 Update 5
    Java(TM) 6 Update 7
     

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