My laptop started to act funny today...

Discussion in 'Malware Help (A Specialist Will Reply)' started by bowks, Apr 3, 2010.

  1. bowks

    bowks Private First Class

    I couldnt open Avira AV today and thought I would run the Malware programs, and I found that I had picked up a trogen and some spyware that SuperAntiSpyware fixed.

    I'm attaching the logs. Could someone have a look at them please? The only program I had problems with was MGtools, right at the end and I got an application error. I took a snapshot of the screen with the error message and attached too.


    Before I realised I might have an infected laptop, I tried to restore to a previous time this morning, and got a message to repair Windows. I tried to use the reinstallation CD for Microsoft Windows XP Professional, but the computer keeps asking for a Recovery Console that I don't have (never have had). I have got a CD for reinstall Dell Media Direct 3, and another for Reinstalling Dell Portable and Dell XPS Computer Software. Is that what its looking for do you think? It said the Windows program is a later version than the CD, but I think that might be because I updated to SP 3 on the net. I'm scared its going to delete all my current files and programs.

    Clearly I don't know what I am doing. I hope you can help?
     

    Attached Files:

  2. bowks

    bowks Private First Class

    also these attachments
     

    Attached Files:

  3. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    With regards to the error message with MGTools please see the below:

    Using MGTools

    (Scroll down to error messages)

    Spyware Doctor 7.0 <--- If this is just a useless trial which will not fix anything anyway then you might as well uninstall it, unless of course it is paid for.


    Please go to Add/Remove programs and uninstall the following software:

    • Java(TM) 6 Update 15

    Now reboot your machine and install the most current and up to date version of Java available here at the below link:

    Java Runtime 6

    Looks like the scans took care of the malware, I see nothing that remains. Any other problems you are having that you mentioned in your initial post, you will have to visit the software forum to discuss. :)

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we used Pocket Killbox during your cleanup, do the below
      • Run Pocket Killbox and select File, Cleanup, Delete All Backups
    3. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures in step 3 the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    10. After doing the above, you should work thru the below link:
     
  4. bowks

    bowks Private First Class

    Thanks. Its going great again.
     
  5. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    You're welcome. Glad to hear it ;)
     

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