My malware, spyware, and crapware

Discussion in 'Malware Help (A Specialist Will Reply)' started by TheDaveMan, Aug 16, 2013.

  1. TheDaveMan

    TheDaveMan Private E-2

    Ok, I ran the five (5) programs and TDSSKiller produced no report.
    Respectfully,
    David McLelland
     

    Attached Files:

  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Unistall Snap.Do

    http://img805.imageshack.us/img805/9659/rktigzy.gif Fix items using RogueKiller.

    Double-click RogueKiller.exe to run. (Vista/7 right-click and select Run as Administrator)
    When it opens, press the Scan button
    Now click the Registry tab and locate these 3 detections:

    • [RUN][SUSP PATH] HKCU\[...]\Run : Browser Infrastructure Helper (C:\Users\Dave's Game Machine\AppData\Local\Smartbar\Application\SnapDo.exe startup [7][x]) -> FOUND
    • [RUN][SUSP PATH] HKUS\S-1-5-21-1265032819-1430307199-2693567203-1000\[...]\Run : Browser Infrastructure Helper (C:\Users\Dave's Game Machine\AppData\Local\Smartbar\Application\SnapDo.exe startup [7][x]) -> FOUND
    • [V1][ROGUE ST] VisualBee-firefoxinstaller.job : C:\Program Files (x86)\VisualBee\VisualBee-firefoxinstaller.exe -
    • [V1][ROGUE ST] VisualBee-chromeinstaller.job : C:\Program Files (x86)\VisualBee\VisualBee-chromeinstaller.exe
    • [V2][ROGUE ST] VisualBee-chromeinstaller : C:\Program Files (x86)\VisualBee\VisualBee-chromeinstaller.exe
    • [V2][ROGUE ST] VisualBee-firefoxinstaller : C:\Program Files (x86)\VisualBee\VisualBee-firefoxinstaller.exe

    Place a checkmark each of these items, leave the others unchecked.
    Now press the Delete button.
    When it is finished, there will be a log on your desktop called: RKreport[2].txt
    Attach RKreport[2].txt to your next message. (How to attach)
    Reboot the machine.



    If you are not deliberately set up to use a proxy please have Hitman fix this entry under the repairs tab:


    Delete these files:
    • C:\Windows\tasks\VisualBee-chromeinstaller.job
    • C:\Windows\tasks\VisualBee-codedownloader.job
    • C:\Windows\tasks\VisualBee-enabler.job
    • C:\Windows\tasks\VisualBee-firefoxinstaller.job
    • C:\Windows\tasks\VisualBee-updater.job
      [*]

    http://imageshack.us/a/img841/7292/thisisujrt.gif Please download Junkware Removal Tool to your desktop.
    • Please save the work in your browsers before proceeding.
    • Double-click JRT.exe to run (Vista/7 right-click and select Run as Administrator)
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Please attach JRT.txt to your next message. (See: HOW TO: Attach Items To Your Post )


    Re run RogueKiller (just a scan now) and attach new logs.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this.

    Let us know of any problems you may have encountered with the above instructions and also let me know how things are running now!
     
  3. TheDaveMan

    TheDaveMan Private E-2

    I went to the start>control panel>uninstall a program>right clicked on Snapdo and selected Uninstall. I get this:see screen printed attachment. This program will not let itself be uninstalled. The windows uninstall wizard never starts. I presumed not to preform the other tasks until this is resolved.
    Now what?
    Respectfully,
    David McLelland
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

  5. TheDaveMan

    TheDaveMan Private E-2

    Okay, I got the Snapdo uninstalled. And have posted the logs/reports from RogueKiller (first report is the scan and second report shows what I deleted), Hitman (first report is the scan and second report shows what I deleted). Saving this to run the JRT program.
    Thank you very much.
    Respectfully,
    David McLelland
     

    Attached Files:

  6. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Don't forget this part:

     

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