My norton AV is disabled automatically. Cant enable autoprotect.

Hi! As i wrote in the title, my norton av disables automatically. When i click on "ENABLE AUTOPROTECT" 5 seconds later it disables automatically. I run the norton Av and it didnt find anything. I also tried with PREVX and it detected a lot of trojans. This tool cleaned them, but the problem is still there.

Is strange, my computer is new and i have not been visiting strange sites.

Hope someone has an answer. Thanks.
Juan

 

Hi jucamare,

This is Mike from the Norton Authorized Support Team responding to your posting.
The Auto-Protect feature of Norton AntiVirus being constantly disabled can be related to a problem with your installation, as well as a possible infection on your computer.

To resolve this problem, please click on the link below (using Internet Explorer 5.5 or higher) and follow the steps in order

Auto-Protect Fix

Please try this process and let me know if it resolves your issue.

Thank you,
Mike