my office laptop -- malware or virus :( pls help

Discussion in 'Malware Help (A Specialist Will Reply)' started by neeraj.h, May 30, 2009.

  1. neeraj.h

    neeraj.h Private E-2

    hi there every1....this is my 1st post here

    my office pc hav been infected...with sum virus or malware....

    i received 1 virus pendekar blank...googled it found sum procedurre....followed it...but last step of regediting and removing enteries...couldnt do dat coz regedit hav been disabled....

    regedit hav been disabled by virus

    task manager have been disabled by virus

    when i run internet it closes net after some time .. i hav to reconnect

    when i run internet a error called microsoft visual c++ runtime error r6002 floating point not loaded is displayed den i have to click on it .. ok....
    even when i run cc cleaner.. same error is displayed

    when i open notepad file..it starts printing automatically..ms word is opening fine..

    sometimes generic host process for win32 services has encountered a problem is displayed....with send error report...

    when i ran combofix again...it displayed error...with senderror repost of xp...it didn run...also same with hijack dis....so this virus is disabling everything i am trying to use against it i think....


    i ran all 4 softwares suggested by u sir..
    1) super anti spyware

    2) MALWARE BYTES....when i ran dis it found sum registry with taskmanager disabled and regedit disabled...it said it removed...but when i restarted...still same problem..task manager is still disabled and rededit too...

    3) combofix.exe

    4) mg tools--- when i ran dis...it displays error in new window regedit hav been disabled by administrator....so i think some problem here...i keep on clicking ok..so that mg continues....it finishes...but i think unfinished business here..coz of regedit....


    attaching the logs herewith.....
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    I strongly advise you to cleanup your Desktop. Remove eveything but links to run programs. Do not download and save programs here and defintely do not use it for long term storage. You need to keep ComboFix.exe here for now as we need it, but we will be removing it when we are finished with your cleanup. A cluttered Desktop is malware's playground and it can also cause performance degradation especially when you start saving large files here like you are doing.

    Run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    O4 - HKLM\..\RunOnce: [Cleanup] C:\cleanup.exe
    O7 - HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1

    We also suggest not putting anything in the Trusted Zone unless absolutely necessary which is very rare. So i sugget fixing the below too.
    O15 - Trusted Zone: http://www.angelbackoffice.com
    O15 - Trusted Zone: http://*.mimansa.angelbackoffice.com

    After clicking Fix, exit HJT.

    Now we need to use ComboFix to remove a bunch of malware files.
    • Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
      • If it is not on your Desktop, the below will not work.
    • Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
    • If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
    • Open Notepad and copy/paste the text in the below quote box into it:
    • Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
    • At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
    • You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
    • Now use your mouse to drag CFscript.txt on top of ComboFix.exe
    • Follow the prompts.
    • When it finishes, a log will be produced named c:\combofix.txt
    • I will ask for this log below
    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.

    Copy the bold text below to notepad. Save it as fixSBM.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    Make sure that you tell me if you receive a success message about adding the above
    to the registry. If you do not get a success message, it definitely did not work.


    Now run Ccleaner. Only use the Run Cleaner button. Do not run anything else on any other forms.

    Now download the current version of MGtools and save it to your root folder. Overwrite your previous MGtools.exe file with this one.

    Run MGtools.exe ( Note: If using Vista make sure UAC is still disabled. Also don't double click on it, use right click and select Run As Administrator )

    Now attach the below log:
    • C:\ComboFix.txt
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     

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