My results of READ & RUN ME first

Hi, Mrs. Constantinople

Referring to your comments on each step taken sofar:

Step 2 --> Have you uninstalled all but one anti-virus program?
Step 3 --> Instructions will be given to try and fix that
Step 4 --> Did you try manually checking for your OS version?

Now do this -
Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.

There are 4 different versions. If one of them won't run then download and try to run the other one.

Vista and Win7 users need to right-click and choose Run as Administrator

You only need to get one of them to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

1. Rkill.exe
2. Rkill.com
3. Rkill.scr
4. Rkill.pif

Usage instructions

• Once downloaded, double-click the Rkill desktop icon to run the tool.
  *Remembering to Run as Administrator if using Vista or Windows 7
  [*] It is normal for a black DOS window to appear briefly and disappear, indicating the tool being ran.
  [*] If not - delete the file, repeat the process and attempt to use one of the remaining links until the tool runs.
  [*] Do not reboot until instructed.

NOTE: If you are having problems running Rkill, try running one of these renamed copies of RKill.com:

• iExplore.exe
• eXplorer.exe

Once you've gotten one of them to run then try to immediately run the following.

Now download and Run exeHelper from Raktor

• Please download exeHelper to your desktop.
• Double-click on exeHelper.com to run the fix.
• A black window should pop up, press any key to close once the fix is completed.
• A log file named log.txt will be created in the directory where you ran exeHelper.com
• Attach the log.txt file to your next message.

Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).

Now run this: Using Malwarebytes Anti-Malware

Now run this: Using MGtools

Now you need to attach (See: HOW TO: Attach Items To Your Post ) the below logs created while running the above scans

• exeHelper log
• Malwarebytes Anti-Malware log
• MGlogs.zip - normally it is C:\MGlogs.zip - only attach this log from MGtools.exe DO NOT attach any logs seen in the MGtools folder.

NOTE:

1. If you have problems downloading on the problem PC, download the tools and the manual updates for Malwarebytes onto another PC and then burn to a CD. Then copy them to the problem PC. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

 

I saw a few things in your temp folders that need to go, however, it looks like you may not have made the agreement to run HJT when you ran the MGTools. Please go to C:\MGTools\analyse.exe and run it. Do a system scan only. Attach that log when it is finished.

 

You have less than adequate memory to run current versions of Windows

At an absolute minimum, you need to double your memory to 1 GB but 2 GB is highly recommended, as recommended in Step: 1 of the R & R ME FIRST guide.

Please attach these logs:

Delete this, as it's no longer needed and not where you were instructed to save it.
C:\Documents and Settings\user\My Documents\Downloads\MGtools.exe

*If you didn't set the below policy-
O7 - HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1
- then fix it with the below instructions:
Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix, exit HJT.

Using Windows Explorer - navigate to and delete these folders:

• C:\Documents and Settings\user\Local Settings\Application Data\COMODO
• C:\Documents and Settings\All Users\Application Data\Comodo

Delete all files and subfolders in the below folders except ones from the current date (Windows will not let you delete the files from the current day).

*Open CCleaner

• Select "Cleaner" > "Run Cleaner" <---use this function ONLY!
• Then - click on Tools > Uninstall > and then at the bottom right - Save to text file.
• Close CCleaner

Refer to the instructions in the below link, and run ComboFix:
Windows XP Cleaning Procedure

Then run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Windows 7, use right-click and select Run As Administrator).

Please attach the below logs to your next reply:

• C:\MGlogs.zip
• C:\combofix.txt
• Requested SAS logs
• CCleaner's Uninstall List.txt

 

The logs are right where dr.moriarty said they would be in his last message. You just needed to attach them.


However, the reason you are having a problem fixing this is apparent in the runkeys.txt log which is part of MGtools. Registry editing and also Task Manager will be constantly getting disabled which is due to the Sality infection you have. This can be seen by the below seen your system.ini file.

[MCIDRV_VER]
DEVICEMB=64020022999

For additional info, see W32/Sality.ai also see the below. There are many forms of Sality:

Virus:Win32/Sality.R

Virus:Win32/Sality.AT


These types of infections frequently require a reinstall to properly removal all traces and to fix the damage it causes.

You can try the below tools but I have never seen them work properly:

http://free.avg.com/us-en/win32-sality

http://support.kaspersky.com/viruses/solutions?qid=208279889

 

Yes you need the CDs. There is supposed to be a Recovery CD.

Just getting any copy of Win XP Professional ( which is what you have ) may not be sufficient. I'm not sure all the drivers for your laptop would be included. You also need to make sure you have your Windows XP license key so that you can reactivate Windows. This key may be on the bottom of your PC as shown in documentation in the below link. Perhaps you can get some info from Fujitsu. Like in links like below:

http://uk.ts.fujitsu.com/rl/servicesupport/techsupport/lifebook/index.html

Also see: http://ts.fujitsu.com/support/downloads.html


Note: This is an old slow laptop with an inadequate amount of memory installed to properly run current versions of Windows XP and above (probably also the reason why you did not install any protection software on it and got infected ). Are you really sure you want to spend time and money trying to purchase a copy of Win XP Pro?