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My son's Dell PC

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by fivedunns, Jan 18, 2014.

  1. fivedunns

    fivedunns Private E-2

    I am trying to disinfect my son't five year old Dell PC running Vista 64bit system. About five days ago he started experiencing a boot problem. Would get through the startup and blue screen, but hung on a solid black screen every time. Disk was bootable in Safe Mode. I was able to use a command line to get to system restore and restored to an earlier date. After that I could boot, but I was still getting a lot of hangs and freezes, so I decide to go through the Majorgeeks Malware removal guide.

    In following all the procedures I could run all of the scans as outlined, except for malewarebytes, which kept freezing during the removal phase, and I'm not sure if anything was actually removed.

    Attached Files:

  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    [​IMG] Fix items using RogueKiller.

    Double-click RogueKiller.exe to run. (Vista/7/8 right-click and select Run as Administrator)
    When it opens, press the Scan button
    Now click the Registry tab and locate this 1 detection:

    • [V2][SUSP PATH] Funmoods : C:\Users\ZACHAN~1\AppData\Roaming\Funmoods\UPDATE~1\UPDATE~1.EXE - /Check [x] -> FOUND

    Place a checkmark next to this item, leave the others unchecked.
    Now press the Delete button.
    When it is finished, there will be a log on your desktop called: RKreport[2].txt
    Attach RKreport[2].txt to your next message. (How to attach)
    Reboot the machine.

    Re run Hitman and have it delete Potential Unwanted Programs.

    LiveSupport <<< Uninstall this

    Download and run OTM.

    Download OTM by Old Timer and save it to your Desktop.

    • Right-click OTM.exe And select " Run as administrator " to run it.
    • Paste the following code under the [​IMG] area. Do not include the word Code.

    C:\Users\Zach and Amy\AppData\LocalLow\Funmoods 
    C:\Program Files (x86)\EZDownloader 
    C:\Users\Zach and Amy\AppData\Roaming\OpenCandy
    C:\Program Files (x86)\Bench\Updater
    C:\Program Files (x86)\YoutubeAdblocker
    C:\ProgramData\ssuuRf and KeEP
    C:\ProgramData\surff aNd keep
    C:\ProgramData\Microsoft\Windows\Start Menu\Programs\EZDownloader
    C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Optimizer Pro v3.2
    C:\ProgramData\Microsoft\Windows\Start Menu\Programs\LiveSupport
    C:\Program Files (x86)\gReaitsaveR
    C:\Program Files (x86)\LiveSupport
    C:\Program Files (x86)\SearchProtect
    C:\Program Files (x86)\Start Savin
    C:\Program Files (x86)\surff aNd keep
    C:\Program Files (x86)\WebSearch
    C:\Users\Zach and Amy\AppData\Roaming\LiveSupport.exe_log.txt
    C:\Users\Zach and Amy\AppData\Roaming\regsvr32.exe_log.txt
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{0BC6E3FA-78EF-4886-842C-5A1258C4455A}]
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b}]
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{BB74DE59-BC4C-4172-9AC4-73315F71CFFE}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0BC6E3FA-78EF-4886-842C-5A1258C4455A}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{FDEA87D0-2EC8-4D7A-8A19-524E15BC0174}]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
    • Push the large [​IMG] button.
    • OTM may ask to reboot the machine. Please do so if asked.
    • Copy everything in the Results window (under the green bar), and paste it in your next reply.

    NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and attach the contents of that document back here in your next post.

    [​IMG] Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.

    Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
  3. fivedunns

    fivedunns Private E-2

    OK, I could not uninstall LiveSupport. I received the following dialog box...

    File "C:\Program Files (x86)\LiveSupport\unins000.dat" does not exist. Cannot uninstall.​

    All logs attached. Seems to be running better, and no more freezes.

    Thanks... I really appreciate your help!

    Attached Files:

  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Hi there. :)

    Sorry for the late response. Just wanted to alert you to the fact I have not forgotton you. Life's just been a bit hectic. I am going to eat my dinner and then shortly afterwards, I'll make a response and provide another fix if necessary.
  5. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Please try Revo Uninstaller, if that fails then I have something else we can try. If it fails though, don't bother doing the below, just come back and let me know.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.

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