My Windows 10 Desktop Has Some Issues

Discussion in 'Malware Help (A Specialist Will Reply)' started by douglaswlee, Oct 20, 2016.

  1. douglaswlee

    douglaswlee Private E-2

    My family all uses a desktop it was a Windows 8 upgraded to 10 HP Pavilion. I don't use this computer very much or often, but the other day a few things seemed buggy. I tried to choose a program by clicking the bottom left icon and nothing happened. I put the icons back on the desktop but could not start any program. Then I tried to troubleshoot some ISP connection problems and it was like pulling teeth with a pair of tweezers, lol. In any case I have tried to run through the Read & Run and am attaching the logs here. Thank you for your help in advance (I hope you already have patience and I am not the cause of you wishing you had more). PS the TDSSKiller found no issues & I work away from this computer during the day & will only be able to respond in the evenings.
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    There isn't any malware in your machine, just a bunch of junk.

    Rerun Hitman and delete everything under :
    Malware remnants
    Potential Unwanted Programs

    Now let's do some other cleaning:

    http://imageshack.us/a/img841/7292/thisisujrt.gif Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista,Seven,Eight or 10, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.

    Please download AdwCleaner by Xplode and save to your Desktop.
    • Double click on AdwCleaner.exe to run the tool.
      Vista/Windows 7/8 and 10 users right-click and select Run As Administrator
    • Click on the Scan button.
    • AdwCleaner will begin...be patient as the scan may take some time to complete.
    • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
    • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
    • Attach the logfile to your next reply.
    • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.


    Tell me how things are running after doing a reboot.
     
  3. douglaswlee

    douglaswlee Private E-2

    Well, maybe I should have asked before I followed my interpretation of what you said. When you said Rerun Hitman and delete everything under : Malware remnants & Potential Unwanted Programs - I did not see any thing that said "Potential Unwanted Programs" so I did not delete anything other than the Malware, my thinking was that if you wanted items that said "Coupon Bar & Suspicious Program" deleted I could always come back & do it later. I started to run the other 2 programs as directed and had no problems until I was instructed by AdwCleaner at the end of the running it was going to reboot and the log would show up again after the reboot. Well this is where my difficulties increased. I'm not sure if I can be detailed enough to give you any clues. Here it goes I am just going to write snippets of what I did and what happened. After the reboot it seemed to take a long time showing the HP symbol, then a box appeared on 2 occasions (2 times because as soon as the box appeared the computer rebooted again) anyway the box had something that said C++ ****distr**** (the ** I am not sure other than the letters I included). Then I tried to get the computer to boot up in safe mode, but after I chose it to start up in safe mode - the computer shut down completely. The next time I saw the sign on screen it tried to show me how to sign in as "Other User" where I was suppose to sign in with a username and password. The computer keeps cycling on and off & I have tried to butt in from time to time and one time I saw this message "Local session manager(?) service failed the sign in RPC server unavailable" Then I decided to respond to your last post with my laptop. I will await your response, sorry if I somehow compounded the problem. My desktop is now turned off and I dare not turn it on again until I get directions from you. Thanks for your help!
     
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Your issues are not malware related. I suggest you post in the software forum to try to get back to a stable system.
     
  5. douglaswlee

    douglaswlee Private E-2

    Thanks for your help
     
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Good luck......the software forum should get you back up and running.
     

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