NAV 2004 not removing Adware.Gator

geoking · Apr 23, 2005

I update Virus Definitions automatically.
NAV is finding 5 or 6 of this adware a couple of times a week.
HPPlugin1019.dll Adware.Gator
but after told to Remove, it fails to delete them. Every time is the same problem.
After this, I run Adaware SE and Spy Sweeper, but they do not report on them.
I run the Windows Search and it cannot find them either.
What is going on? Help, thanks.

chaslang · Apr 23, 2005

Please follow the steps below!

- Run ALL the steps in this Sticky thread READ ME FIRST BEFORE ASKING FOR SUPPORT: Basic Spyware, Trojan And Virus RemovalMake sure you check version numbers and get all updates.

- Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

After doing ALL of the above you still have a problem:

- Download HijackThis 1.99.1

- Unzip the hijackthis.exe file to a folder you create named C:\Program Files\HJT

- Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file.

- Before running HijackThis: You must close each of the following:your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc. And any other unnecessary running programs.

- Run HijackThis and save your log file.

- Post your log as an ATTACHMENT to your next message. (Do NOT copy/paste the log into your post).

Log in or Sign up

NAV 2004 not removing Adware.Gator

geoking Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member