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ndis.sys - really need some help

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Kennedy, Aug 27, 2009.

  1. Kennedy

    Kennedy Private E-2

    Hello all.

    I am aware that there are other threads on the ndis.sys file, and I have read them. Since I've read some users say each PC presents a particular case, I thought I'd open another thread (especially since this is what the Malware removal guide says it's what one should do if he still had problems after running through the Read Me).

    I started having problems about 2 weeks ago. I have only one computer at my place, and sometimes other people (chiefly my sis) use my PC. I suspect she may have done something to it (it wouldn't be the first time, really). It was around the 12th of August or so that I started getting blue screens where it said there was a problem with the ndis.sys file.

    First I scanned my HD with several different antivirus and antispyware softwares, but there was nothing I could find. Seeing that nothing changed and I kept getting the blue screens of death, I reinstalled Windows. Twice. It didn't work. That's when I found the Malware Removal guide from the MajorGeeks website. I ran it all the way through, and it didn't work either.

    I finally decided to format my Hard Disk. I did it. Twice. Again, it didn't work, since I got the blue screen a few times after that. I formatted my HD via the Windows Vista DVD, but I didn't delete my partition (there is only 1) before formatting it. I wonder if that makes a difference?

    Anyways, after I formatted my HD and still got the blue screen I followed the MajorGeeks Malware Removal Guide again, just to make sure. It still didn't work, as I still keep getting the blue screen.

    Some of this data may be useful:
    • I keep getting the blue screen when uTorrent is running and I use another program with it (it may be a browser, but often it's when I play a game or watch a video). For example, when I want to test whether I'll get the blue screen or not, I open uTorrent and then run Microsoft Tinker or open any .avi file I have.
    • When I ran MalwareBytes the last time I found a trojan called vista.exe (it didn't come up the previous times). I already took care of it with MB.
    • Although you will see in the ComboFix log that I have WindowsDefender on, that's not true. I made sure to turn it off by following to the letter the instructions on the BleepingComputer forum. If that is not enough, I also took a printscreen of the message I get when I try to run WindowsDefender (see below). So I don't believe it was on, albeit ComboFix's claim that it was.

    I have also read that ndis.sys has to do with LAN cards. Mine is onboard, so there is no way I can take it off the motherboard. Plus, I've had this motherboard for 2 years now, and only 2 weeks ago I've run into this problem, so I can't see how this could be a LAN-related.

    There is also a very important info that might help: for some reason, it seems I start getting the blue screen only after I download and install two Microsoft Updates: nVidia and ViewSonic drivers (my video card is an nVidia, and my monitor is ViewSonic). I am not saying these drivers are the cause of the blue screens I've been getting. I'm just saying everytime they happened I had those drivers installed (I didn't get anything prior to that).

    In any case, I seriously need some help here. I'll do just about anything to get rid of this thing. I work with my computer, and I've lost some very important data already due to its wild rebooting. So I'm really open to suggestions. Maybe this is not a malware problem, but whatever it is, I'm in dire need to fix it!

    Thanks so much in advance,

    Attached Files:

  2. Kennedy

    Kennedy Private E-2

    Below is the ComboFix log, since only 4 files are allowed per message.

    Attached Files:

  3. wildwolf220

    wildwolf220 Oracle of Doom

    Welcome to MajorGeeks

    We are currently reviewing your logs and will get back to you with a set of instructions as soon as possible.
  4. Kennedy

    Kennedy Private E-2

    Thanks so much, wildwolf. It's nice to hear there's a good soul out there working on this! Really, much appreciated. :)
  5. wildwolf220

    wildwolf220 Oracle of Doom

    Hi Kennedy.
    Your logs are clean this is not a malware problem.
    I suggest you post in the Software Forum about your problem.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we used Pocket Killbox during your cleanup, do the below
      • Run Pocket Killbox and select File, Cleanup, Delete All Backups
    3. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /u
        • Notes: The space between the combofix" and the /u, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    9. If you are running Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures in step 3 the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    10. After doing the above, you should work thru the below link:

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