Need a little help, nothing overly crazy.

Discussion in 'Malware Help (A Specialist Will Reply)' started by bocaj, Jun 16, 2006.

  1. bocaj

    bocaj Private First Class

    I've done pretty much everything to the proverbial "T" as per the sticky.
    I was hoping to be able to attach a friends HJT log and see what you guys have to say about 2 particular parts in it.
    I'll just wait till I'm OK'd to post it.
     
    bocaj, Jun 16, 2006
    #1
  2. AbbySue

    AbbySue MajorGeeks Administrator

    As long as you have completed all the steps in the READ & RUN ME FIRST Before Asking for Support go ahead and attach the below listed logs you saved in steps 6 & 7. That way chaslang or Shadow_Puter_Dude can just go ahead and check them when they have time.:)

    - BitDefender Scan Report
    - Active Scan Report
    - HijackThis Log
     
    AbbySue, Jun 16, 2006
    #2
  3. bocaj

    bocaj Private First Class

    Well the 2 logs she has saved (but I did forget to tell her to save the BitDefender one, doh) are, hjt and AntiVir's.
    The one I have a problem with is the first 04, labelled with Freedom Knowledge.
    Thanks guys.
     

    Attached Files:

    bocaj, Jun 16, 2006
    #3
  4. bocaj

    bocaj Private First Class

    Here are the other 2 scans. Thanks.
     

    Attached Files:

    bocaj, Jun 17, 2006
    #4
  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    chaslang, Jun 17, 2006
    #5
  6. bocaj

    bocaj Private First Class

    She is, she keeps getting a pop-up to insert her winxp-pro CD, when i told her to check her version, she's running home.
    Told her to update and then apparently, still has sp1.
    Ran some things with her and disabled sys.restore, but still getting the pop-up and her BDscan shows 2 trojans, which have me boggled as to how to get rid of them.
    Told her to run Ewido, but she hasn't gotten back to me yet.
     
    bocaj, Jun 17, 2006
    #6
  7. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    When does this "pop-up" occur?

    What trojans are you referring to? Do you mean the below:
    If so just empty the Antivir quarantine folder and also delete all files in the C:\Documents and Settings\Owner\Local Settings\Temp folder

    You also should have uninstalled Viewpoint Manager in step 0 of the READ ME.
     
    chaslang, Jun 18, 2006
    #7
  8. bocaj

    bocaj Private First Class

    Sorry I meant in the ActiveScan txt, the last 2 things listed there.
    I'll ask when the pop-ups occur, thanks Chas.
     
    bocaj, Jun 18, 2006
    #8
  9. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    It did not say they were Trojans! It said Potentially unwanted tool. Which basically is a warning to make sure you check taht you installed. There are stupidly named programs for HP printers. They are not problems. Are you sure you were not referring to the other two items I listed from the Bitdefender log.
     
    chaslang, Jun 18, 2006
    #9

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