Need Help and Guidance with Kaspersky Online Scanner 7.0

princesslisa · Jul 7, 2009

I ran Kaspersky's Online scanner. The scan finished but I didn't see the results due to message, "Turn off Popup blocker window". Internet Explorer 8 popup blocker is off, Google's popup blocker is off, I exited AVG 8 free antivirus tray icon, I also use AVG search shield and resident shield. I have SpywareBlaster free installed with protection enabled. Spyware Dr. 6 but no anitvirus engine installed. I am wondering if any of these may be the culprit for the Kaspersky message to turn off pop up blocker or any ideas why I got that mess and couldn't see results? My OS is Vista Home Premium SP2.

chaslang · Jul 10, 2009

princesslisa said: ↑

I am wondering if any of these may be the culprit for the Kaspersky message to turn off pop up blocker or any ideas why I got that mess and couldn't see results?
Click to expand...

If you are sure that you have turned off your popup blockers, I don't see why you are having a problem. I don't believe AVG or Spyware Doctor would block the scan; however you could try turning them off and see what happens. This is really not a malware problem and it is also really something you would be better off asking Kaspersky than us.

princesslisa · Jul 11, 2009

Thank you for your response. I tried to Google the problem and found nothing except some questions in this forum. Sorry for the post in the wrong area! It was the only one close to my question. I will try to find out through Kaspersky. Thanks again.

chaslang · Jul 14, 2009

You're welcome. I suggest that you double check your popup blockers and and firewall.

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Need Help and Guidance with Kaspersky Online Scanner 7.0

princesslisa Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member

princesslisa Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member