Need help cleaning out a virus

Discussion in 'Malware Help (A Specialist Will Reply)' started by brown0619, Mar 16, 2010.

  1. brown0619

    brown0619 Private E-2

    I had my friend bring over her tower after she scanned it and found the "CleanUp Antivirus" and "Mirar" viruses. She didnt save any of the logs from her scans so I rescanned using the "Read Me.." I have attached the logs. I cannot completely remove these viruses. Please help. Thanks in advance.
     

    Attached Files:

  2. brown0619

    brown0619 Private E-2

    MG Tools Log
     

    Attached Files:

  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please use add/remove programs to uninstall:
    Java 2 Runtime Environment, SE v1.4.2_03"
    Java(TM) 6 Update 7
    Mirar

    * Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
    If it is not on your Desktop, the below will not work.
    * Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
    * If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
    * Open Notepad and copy/paste the text in the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):
    Code:
    KILLALL::
    
    SecCenter::
    {79E184F3-9CDC-43C8-BE2B-35EA075F3EA6}
    {332DEBF6-A904-47B0-9291-301781F861C0}
    
    Files::
    c:\documents and settings\All Users\Application Data\9d59cce\CU9d59.exe
    
    Folders::
    c:\documents and settings\All Users\Application Data\CUPNUZJA
    c:\documents and settings\All Users\Application Data\9d59cce
    
    
    * Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
    * At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
    * You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
    If it asks you to overide the prvevious file with the same name, click YES.
    * Now use your mouse to drag CFscript.txt on top of ComboFix.exe
    http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
    * Follow the prompts.
    * When it finishes, a log will be produced named c:\combofix.txt
    * I will ask for this log below

    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.

    Now download and install:
    Java Runtime 6

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:

    * C:\ComboFix.txt
    * C:\MGlogs.zip

    Make sure you tell me how things are working now!
     
  4. brown0619

    brown0619 Private E-2

    I did everything that you requested but had a few problems:

    When I try to uninstall Mirar in Add/Remove Programs it brings me to a promt to download the "uninstall tool". I'm sure that would infect the computer more.

    When I try to run ComboFix a window pops up saying:

    "ComboFix detected the following real time scanner to be active:
    antivirus: CleanUp Antivirus
    Please disable before running"

    I ran ComboFix anyway and attached the log
     

    Attached Files:

  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Looks good. The only thing I see that might need to go is this:
    C:\Documents and Settings\All Users\Application Data\9D59CCE

    If you don't know what it is for, delete it.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    5. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    6. Go to add/remove programs and uninstall HijackThis.
    7. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    8. If you are running Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 6 of the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    9. After doing the above, you should work thru the below link:
     
  6. brown0619

    brown0619 Private E-2

    Sorry it took me so long to get back to you. Thank you so much for your help. Everything seems to be working great now.
     
  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are most welcome....safe surfing. :)
     

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