need help on removing rootkit virus

Discussion in 'Malware Help (A Specialist Will Reply)' started by Unicow, Sep 8, 2013.

  1. Unicow

    Unicow Private E-2

    today when i went on my computer the browser started directing me to random sites so i scanned and found out it was a rootkit virus, i tried booting into safe mode and killing the virus there but malwarebytes bugs up when it reaches to the file where the rootkit is. then i tried system restore but it crashed midway, so im kind of in a pickle now as i can't even go past the loading screen of safe mode and the normal way. any way i can solve this?
    operating system is w7 btw

    Update1
    ok for some reason computer started the reformatting process by itself, does it mean that the virus will be gone?
     
    Last edited: Sep 8, 2013
    Unicow, Sep 8, 2013
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Are you saying that you are reformating and reinstalling Windows?
     
    TimW, Sep 8, 2013
    #2
  3. Unicow

    Unicow Private E-2

    yeah but not on my accord, i didnt have the disk and i simply tried to start the computer normally to see if i have any luck while waiting for a reply and thats when it happened
     
    Unicow, Sep 8, 2013
    #3
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    If the reformat continues, you will be stuck without an install disc.
     
    TimW, Sep 8, 2013
    #4
  5. Unicow

    Unicow Private E-2

    then should i put in my disk now or cancel the reformat?
     
    Unicow, Sep 8, 2013
    #5
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You said in a previous post that you didn;t have the disc. Just what is going on?
     
    TimW, Sep 8, 2013
    #6
  7. Unicow

    Unicow Private E-2

    What i meant was i didn't put the disk in the computer before it reformatted
     
    Unicow, Sep 8, 2013
    #7
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    If you started the reformat, then you will need the disc.
     
    TimW, Sep 8, 2013
    #8
  9. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    In post 3 you stated you didn't have the disc, yet in post 5 you asked if you should put in the disc. Which is it, do you or don't you have the disc.

    In your initial post, you said
    Windows does not reformat spontaneously. You have to do a few steps to get it to reformat. What did you do?

    If you reformated, and don't have the disc, then there is no OS to check for malware.

    If you reformated, have the disc and reinstalled windows, then it is highly unlikely to have any malware.
     
    TimW, Sep 10, 2013
    #9

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds