Need help, Panda says there is more to remove

Welcome to Majorgeeks!

You are the owner of a few problems. One of them that seems to be appearing a lot lately is a Rustock.b RootKit. Let's see if we can fix it first.


Another tool that could be useful is ADSspy.

• Please download ADS Spy, save to your desktop.
• Once you have downloaded this utility, extract the contents and double click "ADSSpy.exe" to run the utility.
• Once the utility has loaded, make sure the first 2 boxes are checked.
• Now click Scan the system for alternate data streams
• After the scan has finish look for any lines that have the below on them
  • C:\WINDOWS\system32:lzx32.sys
• Select ONLY THOSE LINES and nothing else! And then have ADSspy remove them (there may only be one instance).

Then reboot your PC into safe mode. Make sure you have enabled viewing of hidden & system files per step 2 of the READ ME. Look for C:\WINDOWS\system32\lzx32.sys and if found, delete it.

I'm looking thru the rest of your logs now and will give you other steps too. Please complete the above ASAP.

 

After complete my instructions in message number 4, continue on with the below.


You did not follow the directions for installing and renaming HijackThis. You have it here:
C:\Upgrades\SpyWareRemover\HijackThis\Temp\HijackThis.exe

That is not where we requested it to be installed and you did not rename it. SpyWareRemover is the name of a rogue antispyware tool, so that is a bad idea for a folder name. Also you put program in a Temp folder which is also a bad idea since temp and folders are prone to be deleted during cleanups. You should have the below:

C:\Program Files\HJT\analyse.exe

Please correct this now!

Uninstall the below old versions of software:
J2SE Runtime Environment 5.0 Update 9
Java 2 Runtime Environment Standard Edition v1.3.1_04

Make sure you reboot after uninstalling the above!

If you need the Sun Java Development kit you can get it here: http://java.sun.com/javase/downloads/index.jsp

Do you know what the below 2 files (all created on Nov 10 th) are for? Are they all part of this "VisCalc" program you have installed? What is this for?
C:\WINDOWS\system32\ViscalcUninstaller.exe
C:\WINDOWS\system32\vismuwgh.exe


What is the below file on your Desktop? Is it something from your ISP? Is it this Safe & Secure program (that includes Authentium Antivirus) that you installed on Nov 28th?
C:\Documents and Settings\Diane Hlavac\Desktop\syusrelease.exe



Continue by downloading a tool we will need - Pocket KillBox

Save it to its own folder somewhere that you will be able to locate it later.

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: SelasI Class - {59F4F380-01A0-4083-9FA4-E3B827319F7E} - C:\WINDOWS\System32\vcbhylch.dll
O4 - HKLM\..\Run: [system spool] C:\WINDOWS\System32\syspools.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [system spool] C:\WINDOWS\System32\syspools.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O21 - SSODL: XofDVHMtMNu - {0412E42D-AEB8-4E87-04A5-86EA4B9F74E8} - (no file)

After clicking Fix, exit HJT.

Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Now run Pocket Killbox by doubleclicking on killbox.exe
Choose Tools > Delete Temp Files and click Delete Selected Temp Files.
Then after it deletes the files click the Exit (Save Settings) button.
NOTE: Pocket Killbox will only list the added files it is able to find on the system. So when you do the below, if some files do not show in the list after pasting them in, just continue.

Select:

• Delete on Reboot
• then Click on the All Files button.
• Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):

C:\WINDOWS\justin2a.exe
C:\WINDOWS\thiselt.exe
C:\WINDOWS\system32\dlh9jkd1q8.exe
C:\WINDOWS\system32\druid_cchoice.exe
C:\WINDOWS\system32\druid_redux.exe
C:\WINDOWS\system32\durvilx.exe
C:\WINDOWS\system32\google.png.exe
C:\WINDOWS\system32\oeALFr7.exe
C:\WINDOWS\system32\se.exe
C:\WINDOWS\system32\slimiwwt.exe
C:\WINDOWS\System32\syspools.exe
C:\WINDOWS\system32\nsl5.dll
C:\WINDOWS\System32\vcbhylch.dll

• Return to Killbox, go to the File menu, and choose Paste from Clipboard.
• Click the red-and-white Delete File button. Click Yes at the Delete on Reboot prompt.

If you receive a PendingFileRenameOperations prompt, just click OK to continue (But please let me know if you receive this message!).
If Killbox does not reboot just reboot your PC yourself.

Also delete all files and subfolders in the below folders except ones from the current date (Windows will not let you delete the files from the current day).
C:\Documents and Settings\Diane Hlavac\Local Settings\Temp\

Now attach the below new logs and tell me how the above steps went.

1. GetRunKey
2. ShowNew
3. HJT

Make sure you tell me how things are working now!

Reminder Note: Once we have determined you are malware free you will need to disable System Restore, reboot, and re-enable system restore per step 1 of the READ & RUN ME. This only applies to if using WinXP or WinMe.

 

Yes I expected one. Panda ActiveScan showed it and Panda was the last scanning tool you ran before attaching all the logs. Have you run any other tools since posting your logs? Run the below and attach a log from it:

AVG Anti-Rootkit

That file is probably the installation file. Deleting it will not uninstall all the applications which are already installed. I'm not sure you want to uninstall these anyway because you do need to have an antivirus, antispyware, and firewall program installed.

 

Did you see message number 8?

 

Okay. I also just notice that Authentium and Safe & Secure are really no longer installed. Thus, you should delete the below folders from them:

C:\Program Files\SafeandSecure
C:\Program Files\Common Files\Authentium Shared


Also delete the below link that references a malware program!!!!!
C:\BraveSentry.lnk


The below file is still there so it probably was not part of that VisCalc program. Delete the below file.
C:\WINDOWS\system32\vismuwgh.exe

 

Now did you see message #12?

Also tell AVG Anti-Rootkit to fix that file. Then reboot and run another scan to make sure it is gone. Then also check to make sure the file does not exist. Tell me the results.

 

We'll see! Let's find out if AVG AntiRootkit removes the rootkit.

 

Great! If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix you can delete the ComboFix.exe file and associated C:\combofix.txt log that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
5. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
6. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
7. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
8. If you are running Windows XP or Windows ME, do the below:
   • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
9. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!

 

That's it! And also have he owners read the info in the How to protect link. They need to know all of the tips in there.

You're welcome!