Need help please, trojans 2 computers, browser hijacked

Discussion in 'Malware Help (A Specialist Will Reply)' started by rcheltrvel, Sep 20, 2012.

  1. rcheltrvel

    rcheltrvel Private E-2

    Hi..

    I am new here, I have never needed help with viriuses and trojans before but this one has defeated me so I am turning to this forum for help, please.

    I had two computers with multiple trojans. My laptop was unable to boot in Safe Mode. My home computer was unable to boot normally, it would only book in safe mode. My home computer had and still has an issue with the screen/mouse, only when on some sites, not all. When I roll the wheel on my mouse to scroll quick, it is almost like it is in slow motion, soft of like a dream sequence (if that makes any sense). I have played with all the mouse settings and it doesn't change anything. On this site in IE, it's not happening, but if I open another window and go to another site like my own ecommerce store or Amazon or something like that, then it happens. Another issue, when on my laptop and in my AOL mail (I know, it's bad, but I like using AOL), I would be in the middle of writing and email and all of the sudden, the mouse would move and without me touching anything, the mouse would click the 'send' button. It happened constantly and everyone I was writing to all day would get partial emails. Also, I get this email almost daily from a different person in my email address book, it's a fake email and has my name in it. I open it but don't click on anything and then I get rid of it when I realize it's spam. I open it each time because it always looks like an email from someone I know. On my laptop as well, after booting and waiting, many many many .exe processes were opened, many which were fake I believe. So many would open that it would sometimes freeze my computer.

    After 5 days of much internet research and trojan and virius scanners, driver installs, etc...I found multiple trojans and removed them from both computers. They were both the same trojans. I finally got both computers working again and I thought I had fixed everything. Yesterday, I was on my home computer and saw a pop up ad while in AOL. Then I saw another in IE as well. Then I was looking at my ecommerce store (I own an online retail business) and all of the sudden I noticed one of the words on my home page was a link (it shouldn't be a link, I never set it to be a link). I never clicked on the link but when I rolled over it, it took me to someones else's site. I started to panic. Then I went into some of my products. Instead of there only being one picture under a product (as it is supposed to be and as it is set that way), there were multiple pictures of related products, each with links to other's sites selling similar products. This is the craziest thing I have ever seen. And the scariest! I immediatly called my shopping cart company and turns out, it was all internal, just on my browser, no one elses. Thankfully because I have hundreds of people coming to my site every day. I did a few more scans yesterday and it found one issue that was medium in danger. I removed it and today I still have an ad here or there. I have done multiple scans today and nothing is found.

    One more thing, not sure if this is related because I do many credit card transactions everyday on line with many of my distributors and wholesalers, on their sites, but my credit card number was stollen 3 different times in the past month and a half (each time a different card number).

    Here is the log file for my home computer....from MBRCheck. Below that is from Hijack This and below that is the report from TDSSKiller. Any help would be so greatly appreciated, I would hate to have to wipe my machines, I have to work! If you need anything else, let me know. Thank you, Rachel
     
    Last edited by a moderator: Sep 20, 2012
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member


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