Need help please

Welcome to Majorgeeks!

You skipp a few things. Step 6 has two online scanners that you must run and you must attach the two logs from these online scans. Please complete these scans and then attach the two logs.

Then go back to step 7 and follow the directions properly. You did not install HijackThis as requested. You are running it exactly how we specify not to run it. After fixing this, attach a new HJT log too.

Why are you running this PC without protection? No antivirus, no firewall, no antispyware blocker (until now when you install Windows Defender).

You also need run the below so we can locate hidden files related to a Qoologic infection.

Download FindQool by LonnyRJones

• Extract the files and place the FindQool folder into root folder of your hard disk. This is usually C:\
• Open the folder and run Qlocate.bat
• attach the contents of the txt.log which will open when the scan is finished. You will have to attach this to a second message because only 3 logs can be attached to a single message.

FindQool is not a removal procedure. It is a scan that helps us to locate hidden files and registry keys so we can work up a fix for the Qoologic infection.