Need help pretty please!!

Discussion in 'Malware Help (A Specialist Will Reply)' started by lilmissy, Sep 5, 2007.

  1. lilmissy

    lilmissy Private E-2

    I'd like to think I'm pretty computer literate but this problem has me dumbfounded. Somehow WinAntiVirus found it's way onto my computer and then Trojan:Win32/Virtumonde.0. I downloaded SpyBot and Windows Defender and I think the WinAntiVirus is gone but the Trojan keeps coming back.

    Can someone please help me??!!
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Majorgeeks!

    Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, renaming, running, and posting HijackThis logs as attachments.
    • Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
    • Make sure you check version numbers and get all updates.
    • Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.
    • After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:
    Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.
    • When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
      • CounterSpy - only for Windows XP, 2K, & NT users
      • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy. - only for Windows XP, 2K, & NT users
      • Bitdefender - from step 6
      • Panda Scan - from step 6
      • runkeys.txt - the log from GetRunKey.bat
      • newfiles.txt - the log from ShowNew.bat
      • HijackThis
    NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!
     
  3. lilmissy

    lilmissy Private E-2

    Thanks Chaslang. I did all the standard cleaning procedures and I haven't had any problems since. I'll proceed with HijackThis if I have any more problems!
     
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    HijackThis would not be of any help you. It is not a malware detection tool. It is only a tool to be used by experts. It shows running processes and a handful of registry keys and most of these are normally valid.

    The proper way to proceed, if you still have problems, is to attach all of the requested logs. If you truly had a WinAtniVirus and Virtumonde infections, I really doubt that your PC is totally clean right now.
     

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