Need Help removing Malware Please.

Discussion in 'Malware Help (A Specialist Will Reply)' started by tanjeryne10, Jan 18, 2010.

  1. tanjeryne10

    tanjeryne10 Private E-2

    I am a computer idiot. Can someone please help me?

    I have started the process for removing malware via add/remove programs on the READ & RUN ME FIRST and I have a My Way Search Assistant in my programs list but it won't let me delete it. What is the problem? Is there another way to delete it? What do I do!?
     
  2. tanjeryne10

    tanjeryne10 Private E-2

    Ok. I have finished step 6. I have logs from all of the programs I downloaded. SAS and MBAM didn't seem to find any infections, but then the combofix found rootkit activity. I don't know what this is. ?????... I am attaching all of the logs. Now what do I do? The My Way Search Assistant is still on my computer.

    I am still having problems. When I go onto the internet to search for anything and click on a link I am taken to a link that has nothing to do with what I clicked on. I have to do it twice before I am directed to the right place. I tried to go to bleeping computer yesterday and it took me to yahoo hotjobs.

    This all started yesterday. I went to facebook and messaged a couple of friends but did not do anything else on there or open anything. I then checked my email and double clicked on 'back to messages' because I was being impatient and an add popped up that I didn't want to go to so I closed it out right away. But, about five minutes later my system locked up. The screen turned green and said I had been infected. A program called Internet Security 2010 popped up a lot of warning boxes that said I need to do something right away, but it seemed odd to me. I could still get online so I looked it up and found out it was false. I used some other website first to get rid of that and it had me download MBAB. It seemed to fix the problem but I had to make sure. When I found this forum is when I found out I did infact still have problems. Thats when I would click on a link for this website and I would get various search engines trying to take me somewhere else.

    Please tell me what to do know because I am really confused and I can't afford another computer.
     

    Attached Files:

  3. tanjeryne10

    tanjeryne10 Private E-2

    Here is the mglog.zip.
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Your logs are clean, though there are a few things we can do to remove some left over junk.

    Run this: Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

    Please use add/remove programs to uninstall:
    Java 2 Runtime Environment, SE v1.4.2_03"
    Java(TM) 6 Update 11

    Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    After clicking Fix, exit HJT.

    Now copy just the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    Make sure that you tell me if you receive a success message about adding the above
    to the registry. If you do not get a success message, it definitely did not work.


    Now reboot and download and install:
    Java Runtime 6

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real-time protection. They are useful as backup scanners.They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /u, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    5. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    6. Go to add/remove programs and uninstall HijackThis.
    7. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    8. If you are running Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures in step 3 the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore ato create a new clean Restore Point.
    9. After doing the above, you should work thru the below link:
     

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