Need help Removing Trojans

Discussion in 'Malware Help (A Specialist Will Reply)' started by Akmal, Apr 6, 2009.

  1. Akmal

    Akmal Private E-2

    Hello -

    You guys are my last ditch effort to get rid of trojans on my sister's computer. I have run all the tools that you recommended and when I ran another scan with MalwareBytes, the trojans came up again. MalwareBytes is having trouble removing them. I have run the malware bytes in safe mode as well as the superantispyware. Once computer restarts a dll error comes up with the file that malwarebytes is supposed to have deleted. Also sometimes when shutting computer down a dll error comes up with different names that I can't catch. Please go over my logs for MBAM, Combofix, superantispyware and MGTools and help me to get rid of the problem. It's been three days with continuous scans to no avail!

    Thanks
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Let's try this:

    Run this: Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

    Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    After clicking Fix, exit HJT.

    Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    Make sure that you tell me if you receive a success message about adding the above
    to the registry. If you do not get a success message, it definitely did not work.


    Now use windows explorer to find and delete:
    C:\WINDOWS\esebozey.dll
    c:\windows\orvpiheg.dll

    You need more RAM:
    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file.
     
  3. Akmal

    Akmal Private E-2

    Hi Steve -

    Thank you so much for replying! I did all that you asked me to and am attaching the new MGTools logs.

    As for the registry - the items were successfully added.

    I could not find the Windows files orvpiheg.dll and esebozey.dll.

    What do you mean that I need more RAM? Being a computer novice I don't even know what that is or how to increase it.

    Is there anything else that I should do?

    Thank you once again for replying - you're a lifesaver!
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Your logs are clean.

    You may wish to read this:
    RAM.

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommed you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They are useful as backup scanners. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /u
        • Notes: The space between the combofix" and the /u, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.

      • Delete the C:\combofix folder from combofix (if it exists)

    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
    7. If you are running Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    8. After doing the above, you should work thru the below link:

     
  5. Akmal

    Akmal Private E-2

    Thank You!

    Computer is working great. I have unistalled all the tools and am just going to read the article that you referred me to on RAM.

    Thank you once again!
     
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are most welcome...safe surfing. :)
     

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