Need Help to remove numerous viruses and malwares

Discussion in 'Malware Help (A Specialist Will Reply)' started by Peter.TCM, Jul 22, 2012.

  1. Peter.TCM

    Peter.TCM Private E-2

    I am using Window 7 and AVG for antivirus. My computer was attacked by a series of viruses while downloading a file from the internet. I ran AVG and malwarebytes Anti Malware which resolved some problems. The two outstanding viruses linger on and "threat detected" warning signs appeared frequently. Two of the viruses identified were:
    Trojan Horse Dropper. Generic_C.MMI
    Trojan Horse Backdoor.Generic15.AXLA
    I had read and followed the instruction that you posted for "Malware Removal" until step 4. All the problems remained the same.
    The logs are attached as recommended. Thanks!
     

    Attached Files:

  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    http://img827.imageshack.us/img827/1263/frst.gif For 32-bit (x86) systems download Farbar Recovery Scan Tool and save it to a flash drive.
    For 64-bit (x64) systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

    Plug the flashdrive into the infected PC.

    Enter System Recovery Options.

    To enter System Recovery Options from the Advanced Boot Options:
    • Restart the computer.
    • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
    • Use the arrow keys to select the Repair your computer menu item.
    • Choose your language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account and click Next.

    To enter System Recovery Options by using Windows installation disc:

    • Insert the installation disc.
    • Restart your computer.
    • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
    • Click Repair your computer.
    • Choose your language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account an click Next.
    On the System Recovery Options menu you will get the following options:
    • Select Command Prompt
    • In the command window type in notepad and press Enter.
    • The notepad opens. Under File menu select Open.
    • Select "Computer" and find your flash drive letter and close the notepad.
    • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
    • Note: Replace letter e with the drive letter of your flash drive.
    • The tool will start to run.
    • When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) on the flash drive. Please attach this log to your next reply. (How to attach)
     
  3. Peter.TCM

    Peter.TCM Private E-2

    Hello,

    Log attached as per instruction. Thanks!
     

    Attached Files:

  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

    Attached is fixlist.txt
    • Save fixlist.txt to your flash drive.
    • You should now have both fixlist.txt and FRST64.exe on your flash drive.

    Now re-enter System Recovery Options.
    Run FRST64 and press the Fix button just once and wait.
    The tool will make a log on the flashdrive (Fixlog.txt).
    Please attach this to your next message. (How to attach)

    Now attempt to boot normally.

    -------------------------------

    • Now run FRST like you did the very first time, just a scan, no fix, and attach the log please.
    • Explain how things are running.
     

    Attached Files:

  5. Peter.TCM

    Peter.TCM Private E-2

    Hello Kastrel13,

    The computer seems running normal. No more alarm of virus attacks. Attached log as per instruction. Thanks so much for your help!

    peter.TCM
     

    Attached Files:

  6. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Good, but just run RogueKiller again for me, no fix, just a scan and attach the log. :)
     
  7. Peter.TCM

    Peter.TCM Private E-2

    Run RogueKiller and log attached. Thanks!
     

    Attached Files:

  8. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Uh-huh. Still there. Little bit to do.


    http://img805.imageshack.us/img805/9659/rktigzy.gif Fix items using RogueKiller.

    Double-click RogueKiller.exe to run. (Vista/7 right-click and select Run as Administrator)
    When it opens, press the Scan button
    Now click the Registry tab and locate this 1 detection:
    • [ZeroAccess] HKCR\[...]\InprocServer32 : (C:\Users\camille\AppData\Local\{33aad52e-2e26-1827-394a-9df951ed7299}\n.) -> FOUND
    Place a checkmark each of these items, leave the others unchecked.
    Now press the Delete button.
    When it is finished, there will be a log on your desktop called: RKreport[2].txt
    Attach RKreport[2].txt to your next message. (How to attach)


    Reboot the computer, run RogueKiller again, no fix just a scan and attach that log too please.
     
  9. Peter.TCM

    Peter.TCM Private E-2

    Hello Kestrel13!

    Yes, it's still there. This morning when I turned my defected PC on, "Threat detected" warning was on as follow:
    -Virus found Win32/Cryptor Detected on open

    Ran RogueKiller as per instruction. 2 reports were generated and attached.

    Thanks, Peter
     

    Attached Files:

  10. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    http://img805.imageshack.us/img805/9659/rktigzy.gif Fix items using RogueKiller.

    Double-click RogueKiller.exe to run. (Vista/7 right-click and select Run as Administrator)
    When it opens, press the Scan button
    Now click the Registry tab and locate these 3 detections:
    • [ZeroAccess] HKCR\[...]\InprocServer32 : (C:\Users\camille\AppData\Local\{33aad52e-2e26-1827-394a-9df951ed7299}\n.) -> REPLACED (c:\windows\system32\shell32.dll)
    Place a checkmark each of these items, leave the others unchecked.
    Now press the Delete button.
    When it is finished, there will be a log on your desktop called: RKreport[2].txt
    Attach RKreport[2].txt to your next message. (How to attach)
    Do not reboot your computer yet.

    Download and run OTM.

    Download OTM by Old Timer and save it to your Desktop.


    Code:
    :Files
    C:\Windows\assembly\GAC_64\Desktop.ini
    C:\Windows\assembly\GAC_32\Desktop.ini
    C:\Users\camille\AppData\Local\{33aad52e-2e26-1827-394a-9df951ed7299} 
    C:\Users\camille\AppData\Roaming\crdci.dll
    
    :reg
    [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
    "crdci"=-
    [HKEY_USERS\S-1-5-21-3213147173-1350732041-249882392-1000\Software\Microsoft\Windows\CurrentVersion\run]
    "crdci"=-
    
    :Commands
    [emptytemp]
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
    • Push the large http://farm3.static.flickr.com/2782/4174320048_f01c448b32_o.png button.
    • OTM may ask to reboot the machine. Please do so if asked.
    • Copy everything in the Results window (under the green bar), and paste it in your next reply.

    NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and attach the contents of that document back here in your next post.


    Run RogueKiller again, no fix just a scan and attach the log.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.

    Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
     
  11. Peter.TCM

    Peter.TCM Private E-2

    Hello Kestrel13!

    Ran RogueKiller.exe, scan.
    Registry tab: Didn't see the 3 detections you mentioned. Attached is the print screen of what appeared on the screen under registry tab.

    Please advice. Thanks.
    Peter.TCM
     

    Attached Files:

  12. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Then the roguekiller is no longer detecting crap.

    Do not forget I had ttped:
     
  13. Peter.TCM

    Peter.TCM Private E-2

    Hello Kestrel13!

    Everything seems to run normally. Attached is the MGlogs zip file.

    Thanks,
    Peter.TCM
     

    Attached Files:

  14. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    10. After doing the above, you should work thru the below link:
     

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