Need Help To Save Digital Video From Old Camcorder

My church filmed a training session using a Panasonic PV-GS500 Camcorder. They gave me the camera to pull the video off the tape and create a DVD to play.

I have three computers (two Laptops and one Desktop) all running Windows 10 (Version 10.0.17134 build 17134). I'm working mostly on my newest laptop an HP SN-44r2L0. I purchased a 1384 to USB cable to connect the camcorder to the computer.

When I plug them in I get an error saying that "the last device connected has malfunctioned and Windows does not recognize it." I've tried to update drivers but it says the driver is the most up to date. I also tried to find the Media Studio that came with the camera. Having found it, I tried to install it and it wouldn't install without the camera being recognized.

Any suggestions??

 

The Panasonic PV-GS500 uses Mini DV tape according to Amazon's description.

https://www.amazon.com/Panasonic-PV...000DZFUIO/ref=cm_cr_arp_d_product_top?ie=UTF8

Perhaps these instructions will help

https://itstillworks.com/12523742/how-to-transfer-movies-from-mini-dv-to-a-computer-via-usb

If the video editing software which came with the camera is malfunctioning / not installing, there are many other free ones to choose from

 

Thank you for the suggestion but regardless of the software, I can't get windows 10 to recognize the camera in any mode.

 

I discovered an error code 43 on the driver. "Windows has stopped this device because it has reported problems. (Code 43)"

 

So, I tried all the USB Ports on my laptops with no success. Is there a way to tell which version of USBs I have? The installation software starts but since it can't see the Camcorder, it can't finish loading. I can't get any drivers to load so it will be recognized. Windows interrupts and says the best drivers are loaded but it still will not recognize them

 

I spent the better part of the evening firing up my old Vista Laptop and it had the same issue, Windows doesn't recognize the Camcorder. Thanks for all the assists, but I'm surrendering and returning the Camcorder and tapes. I will pass on any follow on information and I'll look for a machine with a fire wire card (had one years ago and have the cable but no card anymore). I'm guessing the cable is the issue at this point. Thanks to all.

 

It looks like the only option is to connect the Camcorder via it's DV port to a PC's FireWire card.
Also, the software being used must recognize the Camcorder.