Need help very bad please

Discussion in 'Malware Help (A Specialist Will Reply)' started by doogs_69, Dec 1, 2006.

  1. doogs_69

    doogs_69 Private E-2

    I restarted my computer the other day and it now takes 20 minutes longer than before to start up. Once it gets to desktop, all my icons show up but nothing works. I have Avast and AVG anti spyware and spybot SD on my PC. Is there any way i can run then from say, MS DOS or whatever it is called. Even when i run the pc in Safe Mode, all that loads is the safe mode words in each corner, no desktop. Please help. I hope i do not have to reformat. I was wondering if i could type say c:/avast.exe or something in ms dos????

    Hope omeone can help
     
    doogs_69, Dec 1, 2006
    #1
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You did not say what Windows OS you have?

    Are you sure that you cannot run anything at all in normal boot mode or in safe mode?

    From safe mode have you tried opening Task Manager and running things from it using File, New Task (Run...) ? Can you type in explorer.exe and get a desktop in safe mode?

    If this is really true then there is not to much we can do for you because we would need you to run some tools and get us some logs so that we can help you. Thus if nothing runs you would have to use another PC to possibly make so specialized diagnostic boot disk with useful tools and an antivirus built in so that you can use this boot disk to help you fix your hard disk. Making and using this boot disk is really outside the scope of this forum though. Tools like below could be useful:

    Ultimate Boot CD (Basic)
     
    chaslang, Dec 1, 2006
    #2
  3. doogs_69

    doogs_69 Private E-2

    Ok, sorry. I am running Windows XP media Center edition. In safe mode, no desktop appears. Just the safe mode words in the corners, black screen. In normal mode i log in and then the desktop appears like the one for windows 95. When I hit CTRL ALT Del, there are lots of tasks running but for some reason, where it usually says SYSTEM or DOOGS_69 beside each task, it is blank. Ill try what you said with the new task. If it still dont work, could you maybe guid me through with the boot disc operation? Thanks
     
    doogs_69, Dec 1, 2006
    #3
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Don't you get the Windows Welcome screen first where all user accounts are listed? Don't you have to login?


    What/where are you referring to? Are you talking about something in Task Manager. You are going to have to slow down and explain yourself in greater detail step by step. Remember we cannot see your PC or what is going on. If you don't give us enough detail, it will only lead to more questions or the wrong diagnosis/solution. When you said CTRL-ALT-DEL above I thought you meant that is how you had your PC setup for security. You can setup a PC so that the Welcome Screen will not appear until CTRL-ALT-DEL is pressed. Then you have to choose the user account, enter the password, and then you get logged in. Sounds to me like you have no problems logging in. So I'm not really clear on why you say you cannot run anything or what you are really doing.

    As I already mentioned, this is not something we can do in this forum. We just don't have the time for it and it is not a malware topic.
     
    Last edited: Dec 2, 2006
    chaslang, Dec 1, 2006
    #4
  5. doogs_69

    doogs_69 Private E-2

    the only program that would work was highjck this and i had to run it thorugh the start/run command, any other way froze. I did a scan and seen a weird file so i dleeted it, rebooted ti and presto, all normal
     
    doogs_69, Dec 1, 2006
    #5
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    What weird file? Please give the filename and where it was located.
     
    chaslang, Dec 2, 2006
    #6
  7. doogs_69

    doogs_69 Private E-2

    I wish i remeber. Is there any way to see deleted HJT fileS?. It was soemthing like C:/Documents an.../doogie/adHG.exe or something like that
     
    doogs_69, Dec 2, 2006
    #7
  8. doogs_69

    doogs_69 Private E-2

    OH. I remember I also did manage to get a SPYBOT S D going. Ill try to find what spyware it deleted.
     
    doogs_69, Dec 2, 2006
    #8
  9. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    If you fixed a process that was loading with HJT, it will create a backup in its Backup folder.

    Are you sure everything is truly normal and that you have no other malware? Most malware does not come alone these days.
     
    chaslang, Dec 3, 2006
    #9
  10. doogs_69

    doogs_69 Private E-2

    As far as i know, it is gone. You wouldnt have believed how slow it was to boot after a restart. It literally took 20-25 minutes to get to the desktop. once i dleeted the file and the Spybot results, i rebooted and it ran like it was normal.
     
    doogs_69, Dec 3, 2006
    #10
  11. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    It is not unusal. We see this all the time. Even if the immediate symptom you experience is gone, I still think you should do a full malware check.
     
    chaslang, Dec 3, 2006
    #11

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