Need Help With Malware

Discussion in 'Malware Help (A Specialist Will Reply)' started by fragmag, May 22, 2016.

  1. fragmag

    fragmag Private E-2

    I am not having any particular problems however my wife's computer, whom she just reclaimed from our daughter, has been alerting that is has found some malware. So I followed the directions and am uploading all the requested files. The UAC is still disabled as well.
     

    Attached Files:

  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Re run Hitman Pro, activate/enable the free trial and allow it to remove what it finds.

    MGTools did not run to completion, run it again ensuring UAC is still disabled, that you do indeed right click and run as admin and that any protection software is disabled.
    Then upload the new MGlogs.zip

    What is complaining about malware being found? Your anti virus?
     
    fragmag likes this.
  3. fragmag

    fragmag Private E-2

    Yes it was Avira that popped up a message. I will rerun as requested and post the files shortly. Thanks for such a quick reply.
     
    Kestrel13! likes this.
  4. fragmag

    fragmag Private E-2

    Ok, MGTools logs this time with Avira disabled! ;)
     

    Attached Files:

  5. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    OK, you need to explain what exactly avira is hitting on please. How often do you get alerted to the 'threat'? Can you run a scan with it and let me see the results? It might be detecting something in OTM or TDSSKiller's quarantine folder.
     
  6. fragmag

    fragmag Private E-2

    Sure thing. It won't be until this evening when I get home from work though.
     
    Kestrel13! likes this.
  7. fragmag

    fragmag Private E-2

    The item it found was a PUA/ iLivid.iona It did a scan last night after you had me rerun hitman pro and now it is reporting that there are no threats found. I keep trying to find the the report of the virus, but it just says no file found. Here is what I am able to copy and paste:

    The pattern of 'PUA/iLivid.iona [riskware]'
    detected in file 'C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Temp\nsaC17E.tmp\Starter.exe.
    Action performed: Deny access


    Again, this is what kept popping up before running hitman pro a 2nd time. As far as how often, Avira popped up a window 38 times in a one hour time frame.
     
  8. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    It seems that Hitman took care of it or you emptied your temp files somehow. :) Post back later and if all is well I'll post final steps.
     
    krispyro and fragmag like this.
  9. fragmag

    fragmag Private E-2

    Thanks will do.
     
  10. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Here are final steps for you to follow unless you think we need to dig deeper.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.

    7. After doing the above, you should work thru the below link:
     
    fragmag likes this.
  11. fragmag

    fragmag Private E-2

    Kestrel13! you have been fantastic. Thanks a ton for your help, it is much appreciated.

    :)
     
    Kestrel13! likes this.
  12. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    You are most welcome. :) Safe surfing!
     

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds