Need help with removal of 'Windows Safety Alert'

shizu_murasaki · Aug 9, 2007

Hello, I was wondering if anyone could help me with fixing my boyfriend's computer. It's a Dell running Windows XP SP2.
It's considerably clogged with spyware, it seems, but I've ran Ad-Aware twice and it doesn't find anything. I went into Add or Remove Programs and was met with a mysterious program called 'Windows Safety Alert' that was 1.2 GB.
Next, I did what this guide told me to do, but I was concerned to find that only the key in step 10 was actually there.
Deciding to actually uninstall Windows Safety Alert, I returned to Add or Remove Programs and found it was gone! I found instead a 'Windows Desktop Search' which was only 12MB and uninstalled it. This didn't fix anything.

Also, there is a blinking blue and red shield in the toolbar that displays this message:
"System Alert!
System has detected a number of active spyware applicationss that may impact the performance of your computers. Click the icon to get rid of unwanted spyware by downloading an up-to-date antispyware solution."
When clicked on, it goes to www.spycrush.com/?aff=334.

I don't know what else to do, please help!

Thanks in advance!

Emilie

TimW · Aug 9, 2007

Welcome to Majorgeeks!

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

Make sure you check version numbers and get all updates.

Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis
Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.

When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:

CounterSpy

AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy

Bitdefender - from step 6

Panda Scan - from step 6

runkeys.txt - the log from GetRunKey.bat

newfiles.txt - the log from ShowNew.bat

HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

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Need help with removal of 'Windows Safety Alert'

shizu_murasaki Private E-2

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member