Need help with Trojan removal please

Discussion in 'Malware Help (A Specialist Will Reply)' started by Loryn, Apr 18, 2006.

  1. Loryn

    Loryn Private E-2

    Ok, I've gone through and followed the steps for both the "Before You Post" and the "Read and Run Me First" threads. I'm still having problems, and based on the first online scan I think it's a trojan.
    A week ago, I started to notice two problems: 1) my speakers would quit working, and I had to uninstall and reinstall the drivers several times; and 2) I started to receive dialog boxes warning me that either my virtual memory (which I did increase) or system memory was low. The latter has happened several times during scans today, causing me to need to reboot and start over.
    Just to cover everything, I'll attach my Everest System report, Panda Active scan, Bit Defender scan, and HJT log, since they were all covered in the threads mentioned above.
    Thanks a lot in advance for your help!
    *Loryn
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    WWelcome to Majorgeeks!

    You did not follow the directions in step 7of the READ ME and as a result have installed HijackThis exactly where we specify not to install it. Please follow the steps given and installed HJT in the suggested folder instead of on your Desktop.

    You logs do not show any major issues. Just a few minor things to cleanup.

    Make sure viewing of hidden files is enabled (per the tutorial).
    Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    O2 - BHO: (no name) - {ED6B652B-2792-C60A-C3A6-7857A3D19E99} - (no file)
    O16 - DPF: {2B96D5CC-C5B5-49A5-A69D-CC0A30F9028C} (MiniBugTransporterX Class) - http://wdownload.weatherbug.com/minibug/tricklers/AWS/MiniBugTransporter.cab?
    O16 - DPF: {2E28242B-A689-11D4-80F2-0040266CBB8D} (KX-HCM10 Control) - http://84.107.19.46:8052/kxhcm10.ocx
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) -
    O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - http://software-dl.real.com/17e0527a60efb61b3418/netzip/RdxIE601.cab

    After clicking Fix, exit HJT.
    Boot into safe mode and use Windows Explorer to delete
    :
    C:\WINDOWS\NDNuninstall6_98.exe
    C:\WINDOWS\smdat32m.sys
    C:\WINDOWS\system32\grwinsthlp.exe
    C:\WINDOWS\system32\P2P Networking v125.cpl
    C:\WINDOWS\system32\rk.bin

    Additional step to delete HDPlugin1101.dll:
    - Click Start, Run, and enter cmd in the box and click OK. This opens a command prompt windows.
    - Enter the following command lines each followed by the enter key
    cd C:\WINDOWS\Downloaded Program Files\
    attrib -r -h -s HDPlugin1101.dll
    del HDPlugin1101.dll
    exit

    If you get an error when deleting a file. Right click on the file and check to see if the read only attribute is checked. If it is, uncheck it and try again. Other wise open Task Manager and kill the process if running then delete the file.

    Now if running Win XP goto c:\windows\Prefetch and delete all files in this folder.
    Now run Ccleaner (installed while running the READ ME FIRST)
    .

    Now we need to Reset Web Settings:
    1. If you have an Internet Explorer icon on your Desktop, goto step 2. If not, skip to step 3.
    2. Now right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK. Then skip step 3.
    3. If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.
    Now reboot in normal mode and post a new HJT log.

    Make sure you tell me how things are working now.

    Reminder Note: Once we have determined you are malware free you will need to disable System Restore, reboot, and re-enable system restore per step 1 of the READ & RUN ME. This only applies to if using WinXP or WinMe.
     
  3. Loryn

    Loryn Private E-2

    Thanks! Sorry about missing that step; it was a lot to do when my computer kept shutting things down. :eek:
    Here's the new log. As of now, things seem to be running ok, but I was only getting those messages a few times a day, so I can't really tell yet.
     

    Attached Files:

  4. Loryn

    Loryn Private E-2

    I spoke too soon. I closed out IE, and right away got the "Your system is low on virtual memory" window. I tried to open IE again to come and let you know that it was still happening, and this popped up:
    "The application failed to initialize properly (0xc0000017). Click on OK to terminate the application."
    I clicked ok and tried to start IE one more time, with the result:
    "C:\ProgramFiles\InternetExplorer\iexplore.exe
    Insufficient system resources exist to complete the requested service."
    Is this related to anything we're trying to fix here?
     
  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    This is not a malware problem. You can try the below but if it does not help, I recommend seeking help in the Software Forum.

    1. Click Start, and then click Control Panel.
    2. Click Performance and Maintenance, and then click System.
    3. On the Advanced tab, under Performance, click Settings.
    4. On the Advanced tab, under Virtual memory, click Change.
    5. Under Drive [Volume Label], click the drive that contains the paging file that you want to change.
    6. Under Paging file size for selected drive, click to select the System managed size check box, and then click Set.
    7. Click OK three times.
    When you are prompted to restart the computer, click Yes.
     
  6. Loryn

    Loryn Private E-2

    Great, thanks so much for all your help. I just wasn't sure since all the problems cropped up at once and every time in tha past that's been a malware issue for me.
    Thanks again!
    *L
     
  7. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome.
     

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