need help with virus removal please!

Discussion in 'Malware Help (A Specialist Will Reply)' started by senorita, Nov 26, 2012.

  1. senorita

    senorita Private E-2

    Yesterday I received an "update Adobe Flash player" and so I clicked on it. Then my son reported to me that a box for the flash player kept popping up and would not go away. So, I googled it and it appears that I have a virus again. So, I started in with the Malware removal. I followed the steps down to download Rogue Killer. It did not ask me to download it to the desktop (I have Vista 32 bit OS) but did ask for a prescan. It completed, I then scanned my system but failed to read the rest of the instructions (I did read other steps on the rogue killer just not the part about how you shouldn't do anything besides scan it ) and I went ahead and deleted what was listed under the registry tab. Only one thing was highlighted in red and that was regarding the desktop screensaver. Everything in that section did delete, not just the screensaver one. Nothing else was found in any of the other categories. I didn't know if I could proceed with the rest of the instructions without checking with you guys since I didn't follow the original directions!!! :( I will include a log of RK1. Thank you in advance. Sorry... next time I will read everything thoroughly, learned my lesson!!!!
     

    Attached Files:

  2. senorita

    senorita Private E-2

    Another thing I noticed is that I now have a folder on my desktop that says "Terri" , that's me,...but I am scared to click on it because I did not create a folder there myself.
     
  3. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

  4. senorita

    senorita Private E-2

    Ok, so I take it that you wanted me to proceed with the rest of the steps. I went on and ran Malwarebytes, it did update and found nothing in my system. I then ran TDS skiller which also found nothing. I then went to Hitman Pro and was unable to complete this as it wanted me to buy it and did not give me the option of just running the program. I did at first "save" the program instead of running and then when I realized that I was only supposed to run it so I then deleted it and redid the whole thing, this time only trying to run it initially but when it came to the other screen, again it wanted me to "buy" it and wouldn't give me the "run" option, so I skipped it. I then ran MG tools. UAC had been disabled as directed and it started running but then got to a point where it said analyzing,..and hung there. Then the Trend HiJack program popped up. So I then disabled my real time protection from my microsoft essentials, as I thought it was being blocked by my AV program. I closed out the Hijack program. The MG tools scan did not continue. I could not find a MG tools folder in the C drive. I did find a folder called msrvlog so I saved that log.
    I am unable to attach any of my logs at this time because when I then tried my computer, I am now unable to get any program to open, not even major geeks. I am typing this on my laptop. I am thinking that I messed things up when I deleted those things on rogue killers. I have 5 folders from that scan and the 4th one lists 7 registry keys, and the 5th one says no registery keys. Now what? Can I restore the 7 things I deleted that are currently quarantined (sp?)? I would appreciate if anyone could help me.
     
  5. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Boot into safe mode and run a scan with RogueKiller. Attach the log if you are able to scan with it.
     
  6. senorita

    senorita Private E-2

    Ok, I tried something else first as I noticed that my Google Chrome browser was working and my IE was not. I uninstalled my Adobe Flash Player and reinstalled it, and now I am able to get into MSN and your site, etc., with both IE and Google Chrome. I always could get to my desktop and all of the icons remained so I didn't think that I needed to go into safe mode. I haven't noticed any pop ups or anything yet but will post my logs.

    RK 1 was posted earlier, and RK2-RK4 is from the first scan. I did rerun the scan as requested which is listed as RK5. Thank you!!!
     

    Attached Files:

  7. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Are you able to run the rest of the tools now or is your problem solved?
     
  8. senorita

    senorita Private E-2

    I did run everything but that one, but it seems that my problem is fixed!! Thank you for all your help!!!!!! :)
     
  9. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    You don't wish to attach logs from running Malware Bytes, HitmanPro and MGTools?
     

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